Apple TV always asks for password, even when I've told it not to

Hi there,


Recently got a 4th Gen Apple TV and am having an issue with it asking for a password every time I attempt to download from the app store, even when I have gone into the setting and specifically set it not to.


Furthermore, when I do enter my password it says that I need to enter both my Apple ID and password, but never gives me a space to enter my Apple ID. Thus, I cannot download ANYTHING on the Apple TV. Very frustrating.

Apple TV HD

Posted on Sep 6, 2023 1:00 AM

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Question marked as Top-ranking reply

Posted on Sep 6, 2023 1:15 AM

Recently got a 4th Gen Apple TV …

Did you reset the device before use? Else the account of the former user may still linger in the system.

Reset or restore your Apple TV to its factory settings - Apple Support

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Apple TV always asks for password, even when I've told it not to

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