Hi there brettsbeats,
If your Beats Studio Buds are still not working as expected using the steps in the article you've already looked over to reset them, then see if this also occurs while they are connected to another device. That will allow us to narrow down this issue further.
If this occurs while the Beats Studio Buds are connected to multiple devices, then having them inspected for service would be the next best step. Reach out to Apple Support here to look into your available options: Get Support
Take care.