Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have an older IPAD ONLY USED A FEW TIMES AND I CHARGED AND SAYS SUPPORT.APPLE.COM.IPAD/RESTORE. Tried but not getting anywhere. Any advise would be helpful. TY

This was too big and I got a smaller one. Not even sure what year it is. My husband's Samsung got a virus and I can't get rid of it...so thought of using this one until we could get money for new one. TY



iPad, iOS 10

Posted on Sep 6, 2023 8:46 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 6, 2023 3:26 PM

Presumably your iPad indicates that it must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Top-ranking reply

Sep 6, 2023 3:26 PM in response to cdodge5

Presumably your iPad indicates that it must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

I have an older IPAD ONLY USED A FEW TIMES AND I CHARGED AND SAYS SUPPORT.APPLE.COM.IPAD/RESTORE. Tried but not getting anywhere. Any advise would be helpful. TY

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.