i am trying to backup but it keeps failing - why??!!

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Level 1

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i am trying to backup but it keeps failing - why??!!

I have an iphone 6s iOS 15.7.8. I got a new phone, an iphone 11, so I am trying to move to the new phone, but everything keeps failing.

I tried to move to the new phone by placing it next to my old phone and followed the prompts, but it failed - I think because it needs to be iOS 16.

I tried to backup to icloud, but the backup keeps failing, i get a "backup could not be completed" message. I have plenty of icloud storage space, am connected to wifi and power and it fails every time I try.

I also can't backup to itunes or finder, i get a "Could not back up because an error occurred" message. My macbook is iOS 13.5.1.

Please help! How do I back up this phone in order to move to the new one? Is my iOS 15 causing the problems, and if so how do i resolve?

iPhone 6

Posted on Sep 6, 2023 12:32 PM

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Answer 1

Sep 7, 2023 8:24 AM in response to Smerkle5

The main cause of iCloud backup problems is VPN; if you are using it, try turning it off, and, if that doesn’t help, delete the VPN profile.

For computer backups to a Mac with the version of Mac OS that you have a corrupt previous backup can sometimes cause a backup failure. Connect your phone and click on it in the Finder sidebar; after a (too long) wait the General screen should appear in the window to the right. Click on Manage Backups, delete any older backups leaving only the most recent. Then right-click on it and choose Archive. This will force a completely new backup. The go back to the General screen and click Back up now.

You will have to “trust” the computer by entering your phone’s passcode on the phone when prompted

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Answer 2

Sep 6, 2023 2:18 PM in response to Smerkle5

It is not because your phone doesn’t have iOS 16; you can always restore to a higher version from a lower version. Beyond that try restarting the old phone, and make sure you have enough free space on it to stage the backup; usually about 10% of its capacity needs to be free.

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Answer 3

Smerkle5 Author

Level 1

4 points

Sep 6, 2023 11:21 PM in response to Lawrence Finch

Thanks so much Lawrence for your response.

I have restarted the iphone 6 multiple times. I have also cleared 5gb of space on the phone, it is a 32gb. I've offloaded or deleted most of the apps but the bulk of the phone storage is allocated to either iOS or "Calculating".

Any other ideas I can try?

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i am trying to backup but it keeps failing - why??!!

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