You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is my 3-months free offer for Apple-TV reverting to only 1 week free?

With the purchase or a new iPhone, I was offered a 3-month free subscription to Apple TV, but when i clicked the offer link, only 1-week was offered.

iPhone 12, iOS 16

Posted on Sep 7, 2023 8:53 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 8, 2023 1:44 AM

There is no more that one offer per user. If you have redeemed this offer before, then you can’t redeem again with a secondary purchase.

The offer should be redeemed on the new qualifying Apple device, not on a different device. Else the offer may not be applied.


Read here how to redeem: Apple TV+ offer - Apple

Read here about the conditions: Apple TV+ offer - Terms and conditions - Apple

Read here if you have trouble redeeming: If you can't redeem your promotion for an Apple subscription - Apple Support

↳ Step 5 says to contact Apple if the prior steps didn’t bring a solution. They can assist.


1 reply
Question marked as Top-ranking reply

Sep 8, 2023 1:44 AM in response to rb_cincy

There is no more that one offer per user. If you have redeemed this offer before, then you can’t redeem again with a secondary purchase.

The offer should be redeemed on the new qualifying Apple device, not on a different device. Else the offer may not be applied.


Read here how to redeem: Apple TV+ offer - Apple

Read here about the conditions: Apple TV+ offer - Terms and conditions - Apple

Read here if you have trouble redeeming: If you can't redeem your promotion for an Apple subscription - Apple Support

↳ Step 5 says to contact Apple if the prior steps didn’t bring a solution. They can assist.


Why is my 3-months free offer for Apple-TV reverting to only 1 week free?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.