At my wits end, cannot update from Mojave
Hi all,
Brand new here. Received a 2019 MacBookPro, 500GB SSD, 16GB Ram. Laptop needed a new battery which I purchased and had installed. It was in an Azure environment, but I have triple confirmed it has been removed.
Laptop came with Mojave OS (4 versions old of current Ventura). For whatever reason it "will not" upgrade. When I go to software update it tells me that Ventura will download, and does. But it fails each and every time.
I have downloaded Catalina and Big Sur and tried to install them as well. Each and every version gives the exact same error message which I have attached a couple.
Every web page I have looked at has the same 8-10 things to check, I've done them all.
-checked clock, wired / wireless, different networks, reboot, clear NVRAM, safe mode install, Apple Servers, network connection, disk space, bootable USB.
NOTHING IS WORKING. I have also erased the drive and started over with the Mojave partition installer. That will work, but then nothing after it.
I then got a copy of Ventura as well as a copy of Big Sur downloaded. Created the bootable USB for both. I have tried both, and again get errors. (first get a message saying "A software update is required to use this startup disk.") So I make sure to connect to wireless, then click Update. It then says ("This update will take several minutes to complete and the screen will turn off for up to a minute.") My next message says ("An error occurred installing the update. Try again or select another startup disk.")
I am confused that the ONLY thing that will install is a copy of Mojave from the image disk. Any and all other updates constantly fail, regardless of the various methods I try.
To be clear, I am installing Mojave first, then trying to USB boot and install Catalina, Big Sur or Ventura.
Should I be trying this bootable option from a completely wiped drive? I have wiped it a few times and reset it up using APFS. Should I be doing something different?
Getting really frustrated. Any help is greatly appreciated (sorry, for whatever reason the pics are all messed up)
MacBook Pro (2017 – 2020)