Initiating a return call from Recents list on iPhone launches a 3rd-party app

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Initiating a return call from Recents list on iPhone launches a 3rd-party app

On iPhone 14 Pro Max I tried responding to a missed incoming call by going to the Recents list in the Phone app, getting the info on the caller I wished to respond to, then clicking the call icon on the info card.

That proceeded to launch Facebook Messenger, not open a call.

Figuring that deleting FB Messenger would rid me of the problem, I deleted that app.

I returned to the Phone app, went through the same steps, pressed the call icon as before.

Which launched the Zoom app!

Any ideas on a fix?

iPhone 14 Pro Max

Posted on Sep 7, 2023 1:35 PM

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Answer 1

Sep 7, 2023 1:37 PM in response to Sandgk

When you call from Recents it will use the same app that the last incoming call came on. If that isn’t what you want launch the call from Contacts rather than Recents.

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Answer 2

Sandgk Author

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Sep 7, 2023 1:52 PM in response to Lawrence Finch

Well, I have no doubt that what you are describing can happen, that does not fit this eventuality easily.

I had my wife place a call, on her iPhone to my iPhone. That is now the last incoming phone call.

I then attempted again the steps outlined in my original post - result was still a 3rd-party app launch rather than an outgoing call within the Phone app itself.

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Initiating a return call from Recents list on iPhone launches a 3rd-party app

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