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iPhone automatic App Updates not working

It seems like ages now that I have had to have been manually updating apps despite having the automatic update option turned on. I have made several attempts to resolve this with the apple help desk, but they seem unable to work out what the issue is.


I wondered if anyone else has had this problem and resolved it.


Things Ive tried with Apple support :


1) Log out of App Store log back in. Restart Phone

2) check for latest IOS update

3) Make sure payment option is a valid card

4) Make sure I can manually update apps

5) Check for VPS on phone

6) Check Time Zone


The latest solution from Apple was to Delete the app and re-install the app.... REALLY !!! of course this will update it to the latest version, but you can't be expected to that every time.


Yesterday ( 07/09/2023) I had 38 apps that had not updated a few of them over 5 days old !!!


Do auto updates happen at a particular time. ? Does the phone need to be charging ? Auto update is set for Wifi only


Any help would be appreciated but im resigned to manually updating apps at the moment. Which seems wrong !!!!



iPhone 13, iOS 16

Posted on Sep 8, 2023 7:41 AM

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Posted on Jan 5, 2024 9:44 AM

The issue is still not solved. Everytime I go to App Store I see not updated apps. I have to refresh it manually and tap on "Update all". Automatic updates option is on!

51 replies

Oct 27, 2023 4:22 AM in response to stocksy

I have been having this issue all year of 2023. For whatever reason, my apps will not automatically update. I have to turn my automatic app update setting off just so I can get a notification to manually update the app. This has been an issue for a long time. I’m surprised apple hasn’t resolved it yet.


In fact, every single time I ask other iPhone users about this issue, they are usually unaware of it until I suggest they check if their apps are updated via the app store. Sure enough, almost 100% of the time there are dozens of apps which need updated.

Jan 29, 2024 10:45 AM in response to stocksy

This is becoming a fascinating experience in dealing with large-scale tech support as a consumer.


One rep told me this is a known problem. See chat below.



After the chat, a 3rd tier engineer remoted into my phone and walked me through some troubleshooting steps that I'll share;


  1. Make sure "Update Apps Automatically" is enabled. Well duh.
  2. Remove VPN apps. My Google Fi VPN is disabled, but he still insisted this could be a root cause. This is an unlikely cause, as my iPads don't have VPN apps/settings.
  3. Update the iOS. Of course 17.3 came out last week so I'll try this on one device.
  4. Sign out/in from your Apple ID.
  5. Close all open apps.
  6. Restart device.
  7. Lastly, he stated that apps could take up to 6 weeks to update automatically, once a new version is released to the App Store by the developer. I don't believe this to be true. He states that App developers choose the timeframes for app updates. While I could see small developers using long app update intervals, large companies push updates weekly or faster in order to fix crucial bugs. The largest software companies in the world aren't all going to wait 6 weeks between app updates. In one sense, this goes against Agile development principles. This also doesn't explain why this used to work, as many have reported here. Everyone suddenly agreed to wait 6 weeks? Okay.


Apple I think this is solely on you to address.

Feb 22, 2024 12:11 AM in response to stocksy

I’ve been looking in to this issue with a very well known MDM provider, in my role as a systems engineer supporting schools.


A large local authority in the UK was getting frustrated because their MDM reported app updates were available, but the iPads were not installing them when commanded.


The issue was, and still is that even though a new version of a particular app has been made available on the App Store, the app developer has to apply a tag to the previous versions to tell the devices that it “needs-update” and that’s typically a staged process across the globe.


What this means in the context of this thread is that automatic updates will not happen until the app developer applies a “needs-update” flag to their app in your region, but you can manually check for updates in the App Store to shortcut that process which makes it appear as though your iPhone or iPad is ignoring available updates.


The reality is that automatic updates rely on the app developer, not the device OS. Apple could certainly make this more obvious, but I don’t think they can do anything about it without overwhelming servers when every single iPhone and iPad in the world decides to update Instagram at the same time!!

Nov 25, 2023 9:12 PM in response to stocksy

I have also been facing this issue for long time and it is unacceptable in my opinion fora premium and expensive device like iPad. Can Apple staff please respond with an answer and hopefully a solution?


furthermore, to make things worse, there is not even an option to update all apps at once, and one has to manually click update for each of the apps needing update.

Jan 10, 2024 6:05 AM in response to kriiss

Yes still going on with the same issue here as all of you.

Sadly I even had a whole 2 hour chat with an Apple employee.


I was appalled to have a 2 hour chat of pointless nonsense I’ve already done.

They just telll you the same as the forum is written.

They say you have to turn off “security responses & systems files.

  • does not work I’ve tried and it failed.
  • i questioned why do I need to turn off my security response ?

the employee also pushed around telling me to turn the phone off and restart then last but not least telling me to update manually ?

So now I’m here with y’all on this forum trying to figure it out.


[Edited by Moderator]


Jan 2, 2024 5:43 AM in response to stocksy

Maybe 'Offload Unused Apps' is activated?

Apple introduced the Offload Unused Apps feature with iOS 11 to help users with limited iPhone storage. With this feature, apps are deleted, but not removed from your Home screen. It simply shows a cloud icon next to the name, indicating that it has been removed. You manually have to download the apps that were erased by this feature. It should be turned off by default, but... you know.


To turn off this feature:

  1. Head to Settings
  2. Swipe down and tap on iTunes & App Store
  3. Swipe down if needed and look for Offload Unused Apps
  4. Turn this feature off if you’d like to keep all of your apps permanently


Dec 29, 2023 2:16 AM in response to McScrandy

I’ve had this issue for all my iPhone 12 Pro life. I assumed if I upgraded to the iPhone 14 Pro Max it would go away.

Sadly till this day Dec 29th 2023 I have the issue.

Apps won’t auto update nor will it tell me I have one unless I refresh or load up manually. This is the same as the system general update too. It’s tedious, I have everything turned on to auto update and I get nothing.

I have to manually refresh and load the page and update everything myself. It’s tedious because other iPhone users I talk to don’t have the issue?

Feb 4, 2024 12:33 AM in response to stocksy

I have automatic download turned on, but the list of manual updates is very often present. If the oldest waiting app on the list of manual updates is around 7 days, then yes, this is related to the functionality of the App Store for developers: deployment in phases, which takes seven days. The first day limits the number of installs or updates to 10%. More details about the feature on this page:

Release a version update in phases - Update your app - App Store Connect - Help - Apple Developer


iPhone automatic App Updates not working

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