Magsafe/iPhone charging problem
My Magsafe iPhone charger has been working for over a year, but has now stopped charging my iPhone 12 max pro. It will however charge another iPhone 14. Looks like the problem is with my iPhone. Is there a solution.
User profile for user:
Grace2211
User level:
Community Specialist
Hello FGaTOV,
Great job isolating the issue with your iPhone 12 Pro Max is not charging, as expected. We'd like to provide you with a few steps that may be able to help resolve this issue:
"Plug into power
To charge your device, follow these steps:
- Connect your device to the USB cable that comes with it.
- Plug into one of these three power sources:
Wall power outlet
Plug your USB charging cable into a USB power adapter, then plug the adapter into the wall.
Computer
Plug your charging cable into a USB 2.0 or 3.0 port on a computer that's on and not in sleep mode. Don’t use the USB ports on your keyboard.
Power accessory
Plug your cable into a powered USB hub, docking station, or other Apple-certified accessory.
If you're trying to charge wirelessly with an iPhone 8 or later, first make sure that you can charge with the USB cable that came with your device. If that works, then get help with wireless charging. For a third-party accessory, check that it's Apple certified.
When your device charges, a lightning bolt appears inside the battery icon in the status bar 
, or a large battery icon on your Lock Screen 
.
- My device charges slowly or won't charge
- My device stopped charging at 80 percent
- Accessory Not Supported or Certified message
If your device charges slowly or won’t charge
Follow these steps and try again after each:
- Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories.
2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet.
3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.
4. Let your device charge for a half hour.
5. If your device is still unresponsive, force restart your device:
- iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.
- iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears.
- iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.
6. Let your device charge for another half hour."
More details here: If your iPhone or iPod touch won't charge
If you continue to experience the same behavior, we suggest that you have your device evaluated at an Apple Store or Apple Authorized Service Provider. You can follow this resource for further direction: