Problem turning on my email on my iPhone

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Problem turning on my email on my iPhone

When I tried to set up iCloud mail address for my Apple ID on my iPhone and after turning on “use on this iPhone” options and entering new name for my email address on iCloud domain and pressing “Done” I got massage “there was problem turning on your email, try again. I tried many times and the result was the same. So, I still without my email address at iCloud domain. Could anybody, please, give mi some tips. Maybe there are certain requirements for setting of iCloud access or back up options, or something else? Or, maybe, it can be possible to turn on email while connecting through only wi-fi and not through mobile data connection.

iPhone SE, iOS 16

Posted on Sep 8, 2023 1:30 PM

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Answer 1

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ASTRO24

Community Specialist

Sep 9, 2023 2:57 PM in response to Peterson_

Hi Peterson_,

Thanks for posting in Apple Support Communities.

Since you're having issues creating an email address with iCloud Mail, switch to a different network, restart your iPhone to refresh running services, make sure it's updated to the latest version or you can create it from a Mac.

Create a primary iCloud Mail address on your iPhone, iPad, or iPod touch

1. On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud.

2. Tap iCloud Mail (or Mail), then follow the onscreen instructions to create an iCloud Mail address.

3. If you don’t see onscreen instructions after turning on iCloud Mail on your iPhone, iPad, or iPod touch, you already have a primary iCloud email address.

Create a primary iCloud Mail address on your Mac

1. On your Mac, do one of the following:

* macOS Ventura 13.3 or later: Choose Apple menu > System Settings, click [your name] at the top of the sidebar, then click iCloud on the right. Below Apps Using iCloud, click iCloud Mail, then turn on Sync this Mac.

* macOS Ventura: Choose Apple menu > System Settings, click [your name] at the top of the sidebar, click iCloud on the right, click iCloud Mail, then click Turn On.

* macOS 12 or earlier: Choose Apple menu > System Preferences, click Apple ID, click iCloud, then select iCloud Mail (or Mail).

5. Follow the onscreen instructions to create an iCloud Mail address.

6. If you don’t see onscreen instructions after turning on iCloud Mail on your Mac, you already have a primary iCloud email address.

Create a primary email address for iCloud Mail - Apple Support

Regards.

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Problem turning on my email on my iPhone

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