iphone is frozen with apple icon on screen
iphone will not turn off or reboot.
All other apple devices are working properly.
iPhone 11
Question marked as
User profile for user:
chuckbl
User level:
Community Specialist
Hello rjkr,
Since your iPhone is no longer responding, you'll want to follow the steps below:
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
You can also find those steps in this resource: If your iPhone won't turn on or is frozen - Apple Support
Should your iPhone continue to show the Apple logo, you'll want to take the additional steps below:
1. Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
2. Select your iPhone on your computer.
3. While your iPhone is connected, follow these steps:
• On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.
4. Keep holding the buttons until you see the recovery mode screen.
5. When you get the option to restore or update, choose Update.
6. Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.
Let us know your results with those steps, and we'll keep moving forward from there.