I have a huge problem no one can fix

Your Verizon account is not relevant to anything here, other than when dealing with Verizon. Whatever Apple Music offer Verizon made is necessarily tied to an Apple ID, and it is the Apple ID that has the Apple Music subscription. It would appear that either the offer was not redeemed, or was redeemed to an Apple ID you are not using, or maybe there were eligibility issues.

Here is the enrollment process for the Verizon offer: https://www.verizon.com/support/apple-music-video/

Hi Frankie7799,

welcome to the Apple (user-to-user) Community.

Re: "I have a huge problem no one can fix"

We do not know which Mac or device model you are using, or which MacOS, iOS etc., version is installed.

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Re: Apple Music subscription is with my Verizon and it says we are all active

but when I sign in Apple Music it asks me to join free for 1 month

Check you are signed in (to your Mac or device) with your Apple ID: Sign in with your Apple ID - Apple Support

Then

Check you are signing in to the Music app in the way Apple suggests:

On your iPhone, iPad, iPod touch or Android device

1. Open the Apple Music app and tap Listen Now.
2. In the top-right corner, tap the photo icon.
3. Sign in with your Apple ID and password.

or

On your Mac or PC

1. Open the Apple Music app or iTunes.
2. In the menu bar at the top of your screen, choose Account > Sign In.
3. Sign in with your Apple ID and password.

Above sign-in method comes from "after you have subscribed": see the article for more info.

Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Apple Support

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As it seems you subscribe to Apple Music:

see if you can you can browse and play music from Apple Music and your music library on the web and in apps. Listen to Apple Music on the web and in apps - Apple Support

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If needed:

Music Support Website: info / support / contact (online chat / phone / email etc.)

Music - Official Apple Support

All the best :-)

Thank you for letting us know how you solved the situation.

Good to hear you no longer have the problem! Cheers :-)