iPhone asks to upgrade Apple Music after I leave home

Question

Level 1

10 points

iPhone asks to upgrade Apple Music after I leave home

here’s the setup:

HomePods and iPhone on the same network, same iCloud account with individual Apple Music subscription.

Problem: when I leave home, after asking Siri to turn off music and accessories and the iPhone is no longer connected to the WiFi, once I start playing music on the phone/CarPlay, I get the notification to upgrade to family plan and the music stops after 4 seconds.

This happens every day, not occasionally. The only solutions so far I have is a) to restart the iPhone - which I cannot do for safety reasons while driving, or b) to go onto another WiFi network, or c) begin playing music on the iPhone before leaving home (which one easily forgets to do).

I tried to meddle with turning on and off the mobile data for Apple Music, but no success (I don’t want to stream music accidentally when I’m not on WiFi).

yes, I tried reseting/restarting HomePods regularly, closing/reopening Apple Music app, logout/login from the iCloud account.

Any suggestions?

Posted on Sep 9, 2023 10:20 AM

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Answer 1

Seth77

Level 1

86 points

Jan 5, 2024 8:32 PM in response to mishunator

I am able to hit play after the messages appears and dismiss, selecting the "Not Now" to the upgrade offer; and, keep listening, for about 10 - 15 minutes. Repeat... Seth

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Answer 2

Lissy_12

Community Specialist

Sep 10, 2023 1:04 PM in response to mishunator

Hi mishunator,

Thank you for using the Apple Support Communities! To clarify the issue, are you receiving a prompt to subscribe to Apple Music, however, you already subscribe to Apple Music, is that correct? If so, we recommend that you reach out to Apple Support directly to take a further look. Please reach out here:

Apple Support

Hope this helps!

Have a great day.

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Answer 3

Seth77

Level 1

86 points

Jan 5, 2024 8:25 PM in response to mishunator

Receive same message every time at gym; but, I leave music playing at home, so it sounds like someone is there. As soon as I start listening to music on my iPhone at Planet Fitness using either data or Planet Fitness's WiFi get these messages. All my iMac’s and iOS devices are listed under Apple ID, so what is the deal? They receive the MAC identifiers, so, this should not be an issue.

Please respond if you discover a fix. I need to have a session with Apple Support, but for some thing else; and, they have become very compartmentalized. Transfer frequently if state any other question than what you place on your request. No always, but some thing new, me thinks.

Best, Seth

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Answer 4

Seth77

Level 1

86 points

Jan 5, 2024 8:29 PM in response to Lissy_12

See my reply to above. You agree this should not be happening? I have many Apple devices, and all fine as long as I am on home network; and, able to have multiple devices playing. No messages to upgrade. As above, as soon as leave home, get these messages; but, music stops or interrupted, yet able to hit play again. Messages come every 10 minutes or so of listening when not at home. ALL using same Apple ID, and verified under "manage devices” for my ID Account.

Best, Seth

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iPhone asks to upgrade Apple Music after I leave home

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