I started the update on my iphone 14 pro and quickly received error 4013. Is anyone else experiencing this? I've tried a few steps and restarted, tried again, still receiving the error which states a restore to factor settings. I've never had this with any other update before and have had iphone for years. Any suggestions?
[Re-Titled By Moderator]
iPhone 14 Pro Max, iOS 16
See -> If you see error 9, 4005, 4013 or 4014 when you restore your iPhone, iPad or iPod touch
⤵️
If you still need help, try these steps
If you can update your device but it starts up in recovery mode, follow the steps above again. On step 4, choose Restore instead of Update. After the restore completes, you need to set up your device from a back-up.
If you still see an error during the update:
If you continue to see error 9, 4005, 4013 or 4014 when you try to restore your iPhone, iPad or iPod touch, contact us.
See -> If you see error 9, 4005, 4013 or 4014 when you restore your iPhone, iPad or iPod touch
⤵️
If you still need help, try these steps
If you can update your device but it starts up in recovery mode, follow the steps above again. On step 4, choose Restore instead of Update. After the restore completes, you need to set up your device from a back-up.
If you still see an error during the update:
If you continue to see error 9, 4005, 4013 or 4014 when you try to restore your iPhone, iPad or iPod touch, contact us.
I contacted Apple via Chat. No solution beyond visiting a story was determined. I was able to obtain an appointment at my local Apple store and they successfully restored the phone using their laptop. I was not able to complete this step on either Apple computer I had. There were others with the same phone and same age (4 months) at the store with the same issue. After restoring, the data back up was able to return my phone to pre-issue state. It is unclear what truly lead to the issue but it has been resolved.
Same thing happened to my iPad Pro 2020 after an update around the same timeframe (Aug/Sept 2023). I took it into the apple store and they said I need to buy a new one. I'm convinced it was software related because it was working fine before the update.
I’ve had the same problem on my iPad 9th Gen. Was working normally then spontaneously restarted into a boot loop. Unable to restore, DFU restore or update. Tried on multiple MacBooks and networks to no avail. Took it to the Apple Store who did the same and when they saw the 4013 error stated it was a hardware fault and that I needed to buy a new one from them. I think it’s a software problem. Apple should definitely look into their devices spontaneously becoming bricked.
If you continue to see error 9, 4005, 4013 or 4014 when you try to restore your iPhone, iPad or iPod touch, contact us.
I was told today that it was almost certainly the motherboard of my iPad (it got stuck in a boot loop, and eventually went immediately to the restore screen), and that repair would be pretty much the cost of a new one. I'd love to hear the diagnoses others were given, as it may mean there's a chance I can bring it back to life.
I faced a similar issue with my iphone 14 pro as well last weekend. I was informed that the motherboard might have issue. I was offered a 'replacement'(as called by apple) which is as good as buying a new iphone 14 pro. I was also told that repair might be possible in my home country which may as well be costly.
Getting an update to destroy the motherboard seems illogical but then apple wants you to buy their phones with such updates. One thing is for sure, never update the software after buying apple.I have seen youtube videos claiming the same and now after my experience I feel its true.
The costliest phone that I bought is dead and ran just 2 years and 1 months and that too because of an update.It has given me nightmares in the past couple of days .I was a staunch approver and a fan of the brand 'Apple' so far. But with this experience I will definitely plan to move out of apple. Losing 1 customer might not be an issue for the brand but I am definitely out and done with this brand.
Yes, saw that already and I've followed these steps to no avail. Working on last point, contact us.
Thank you for your feedback, that is appreciated.
Weird . . . , good you have a backup 👍
That is also a mystery to us, but good to hear that the problem has been solved.
Did you eventually get help? Was it the motherboard? My iPhone 11 2 weeks old did the same thing and i was told it will cost almost as much as it will cost me to buy a new phone… I need help😭
On updating my iPhone 14 Pro received error 4013
