One of my apple family members is not able to use my shared iCloud storage. How do i turn it on for them?.

When I created my Apple family account, 2 for the 5 members is nit sharing my iCloud storage that is available. How do I turn it in for them?

iPhone 14 Pro, iOS 16

Posted on Sep 9, 2023 3:00 PM

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Question marked as Top-ranking reply

Posted on Sep 10, 2023 2:20 PM

Hi Apple_family_sharing,


Thank you for using the Apple Support Communities! To share iCloud+ with your family, please follow the steps below that can help:


Share iCloud+ with your family


In iOS 16 or iPadOS 16 or later:
1. If you haven't set up Family Sharing yet, set up Family Sharing
2. Go to Settings > Family. 
3. Tap Subscriptions.
4. Tap iCloud+.
5. Follow the steps to share your existing plan.
6. Use Messages to let any family members with an existing iCloud+ plan know that they can now switch to your shared iCloud+ plan.

If a family member is already paying for their own iCloud+ plan, they can choose to switch to your plan or keep their own and still remain part of the family. When they switch to the shared family plan, they get a refund for the remainder of their personal plan. They can't keep their current plan and use the shared family plan at the same time.
On your iPhone, iPad, or iPod touch 
In iOS 16 or iPadOS 16 later:
1. Go to Settings > Family.
2. Tap Subscriptions.
3. Tap iCloud+.
4. Tap Use Family Storage.


Hope this helps!

Have a great day.




5 replies
Question marked as Top-ranking reply

Sep 10, 2023 2:20 PM in response to Apple_family_sharing

Hi Apple_family_sharing,


Thank you for using the Apple Support Communities! To share iCloud+ with your family, please follow the steps below that can help:


Share iCloud+ with your family


In iOS 16 or iPadOS 16 or later:
1. If you haven't set up Family Sharing yet, set up Family Sharing
2. Go to Settings > Family. 
3. Tap Subscriptions.
4. Tap iCloud+.
5. Follow the steps to share your existing plan.
6. Use Messages to let any family members with an existing iCloud+ plan know that they can now switch to your shared iCloud+ plan.

If a family member is already paying for their own iCloud+ plan, they can choose to switch to your plan or keep their own and still remain part of the family. When they switch to the shared family plan, they get a refund for the remainder of their personal plan. They can't keep their current plan and use the shared family plan at the same time.
On your iPhone, iPad, or iPod touch 
In iOS 16 or iPadOS 16 later:
1. Go to Settings > Family.
2. Tap Subscriptions.
3. Tap iCloud+.
4. Tap Use Family Storage.


Hope this helps!

Have a great day.




Sep 11, 2023 8:31 AM in response to Apple_family_sharing

Hello Apple_family_sharing,


Thank you for using Apple Support Communities. If your family members are not able to see shared content or purchases, we recommend they review the following resource and double check their settings: If you can't find your family's shared content - Apple Support


On your iPhone or iPad with iOS 16 or later
1. Go to Settings > Family.
2. Tap your name. 
3. Make a note of which Apple ID is listed.
4. Tap Purchases. 
5. Tap Apple ID for Purchases and make sure that you're signed in with with the same Apple ID that you use for Family Sharing. If not, tap Share using secondary Apple ID and enter the Apple ID and password for that Apple ID. 

If you still can't find shared content
* Sign out of Media & Purchases.
* Find out if the app is shareable.
* Find out if the purchase is hidden.
* Make sure that your device meets the system requirements.
Sign out of Media & Purchases
Make sure that you sign in to all Apple services using the same Apple ID that you use for sharing content with your family. You don't need to sign out of any other services that use your Apple ID, such as iCloud or iMessage.
On your iPhone, iPad, or iPod touch
1. Go to Settings > [your name].
2. Tap Media & Purchases.
3. Tap Sign Out.
4. Tap Media & Purchases again.
5. Tap Not [your name]?, then sign in with the Apple ID that you use for Family Sharing.



We hope this helps out. Thank you for using Apple Support Communities. Take care.



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One of my apple family members is not able to use my shared iCloud storage. How do i turn it on for them?.

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