I am haveing distortion while using notice cancelation with my AirPods Pro

My AirPods Pro started making a distortion noise when I have them in noise cancellation.

Posted on Sep 9, 2023 4:12 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 10, 2023 2:58 PM

Hello McGoey76,


Thank you for reaching out to Apple Support Communities.


We were able to find these helpful steps:


"If your AirPods Pro (1st generation) make crackling or static sounds

Follow these steps.


  1. Make sure that you have the latest software on your connected iPhone, iPad, iPod touch, or Mac.
  2. Check that your connected device is nearby, and there's no wireless interference or obstructions between you and your device
  3. Listen to audio from a different app to see if the app causes the issue. 

If you still experience sound quality issues—or if the issues increase in loud environments, with exercise, or while talking on the phone—refer to AirPods Pro Service Program for Sound Issues."


Additional details can be found here: If your AirPods Pro (1st generation) make crackling or static sounds


If the issue persists, can you provide a few more details? Which AirPods Pro do you currently have? When did you first notice this? Also, does this happen regardless of which device you are paired to?


Cheers!

1 reply
Question marked as Top-ranking reply

Sep 10, 2023 2:58 PM in response to McGoey76

Hello McGoey76,


Thank you for reaching out to Apple Support Communities.


We were able to find these helpful steps:


"If your AirPods Pro (1st generation) make crackling or static sounds

Follow these steps.


  1. Make sure that you have the latest software on your connected iPhone, iPad, iPod touch, or Mac.
  2. Check that your connected device is nearby, and there's no wireless interference or obstructions between you and your device
  3. Listen to audio from a different app to see if the app causes the issue. 

If you still experience sound quality issues—or if the issues increase in loud environments, with exercise, or while talking on the phone—refer to AirPods Pro Service Program for Sound Issues."


Additional details can be found here: If your AirPods Pro (1st generation) make crackling or static sounds


If the issue persists, can you provide a few more details? Which AirPods Pro do you currently have? When did you first notice this? Also, does this happen regardless of which device you are paired to?


Cheers!

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I am haveing distortion while using notice cancelation with my AirPods Pro

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