Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Buying refurbished iPhone

Is it okay to buy a renewed iPhone from Amazon?

Posted on Sep 9, 2023 6:35 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 9, 2023 6:45 PM

Savage1157 Said:

"Buying refurbished iPhone: Is it okay to buy a renewed iPhone from Amazon?"

--------


That's YOUR Call.

I've been through purchasing things from Amazon to eBay to craigslist. Been send damages items. So, if you were sent a damaged item, then request a return. If they will not take a return, then contact the site, seeing of the seller can be held accountable, and if you can get your money back.

3 replies
Question marked as Top-ranking reply

Sep 9, 2023 6:45 PM in response to Savage1157

Savage1157 Said:

"Buying refurbished iPhone: Is it okay to buy a renewed iPhone from Amazon?"

--------


That's YOUR Call.

I've been through purchasing things from Amazon to eBay to craigslist. Been send damages items. So, if you were sent a damaged item, then request a return. If they will not take a return, then contact the site, seeing of the seller can be held accountable, and if you can get your money back.

Sep 9, 2023 6:43 PM in response to Savage1157

Amazon is an Apple Authorized Reseller but the "renewed" iPhones that I see on Amazon.com are sold by a variety of sellers and have nothing to do with Amazon being an Apple Authorized Reseller. Look for the "sold by" under the Add to cart button. They may be fine but also may vary from seller to seller. See example below.


Sep 9, 2023 6:46 PM in response to Savage1157

I have heard that it can be hit or miss. (Amazon doesn’t do it themselves, they just have other companies do it for them, and they have varying quality standards) personally, if you get a refurbished Apple device, your best bet will be Apple, purely because of consistency with quality and high standards, as well as having the same return/ repair/warranty policy of a new iPhone, and the option to purchase AppleCare. Having purchased a replacement iPad Pro from Apple, you genuinely wouldn’t notice it’s not new, except for the fact that they say it’s refurbished on the box.


Refurbished iPhone Deals - Apple


That being said, the phone selection on Amazon is far greater, and they have a 1 year “satisfaction guarantee” which gives you a year to return or replace it if you aren’t happy with it or there are issues, so there are definitely pros and cons for both. Personally I have not purchased a phone from Amazon renewed, but I can definitely vouch for Apple refurbished.


Buying refurbished iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.