Listen Now doesn't work on Apple Music

Hi guys,


I got a problem "Listen Now" service that customizes my music favor automatically or else on Apple Music.


Out of the blue, the tap Listen Now shows "An Error Occurred" on my iPhone, iPad and Mac, even though I can play all musics that I want using the other tap. I've tried already to log out and log in. But it doesn't work.


Apple musics has been subscripted through Apple One.


Do yo happen to know how I can solve it?


Thanks.

iPhone 12 Pro

Posted on Sep 10, 2023 1:02 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 22, 2024 9:31 AM

I've had this issue off and on since 2022 and the only way I have found to resolve this, is:


  1. Make sure you are signed out and the Apple Music player is closed.
  2. Go into the Apple Music Web Player on a browser and sign in on there.
  3. On the bottom left hand corner click the thing that says "Open in Music"
  4. Once the app opens, sign into your account on the app.


I've tried talking to apple support on the phone and the only thing they know to tell you is to log in and out or turn your device off. So speaking to them is a waste of time.... This is the only resolution that I have figured out on my own. That being said, I've only tried it on the MacBook and iMac. I am not sure if it works for the iPhone/iPad as I have not had this issue on my phone or tablet.

2 replies
Question marked as Top-ranking reply

Jan 22, 2024 9:31 AM in response to derekmssong

I've had this issue off and on since 2022 and the only way I have found to resolve this, is:


  1. Make sure you are signed out and the Apple Music player is closed.
  2. Go into the Apple Music Web Player on a browser and sign in on there.
  3. On the bottom left hand corner click the thing that says "Open in Music"
  4. Once the app opens, sign into your account on the app.


I've tried talking to apple support on the phone and the only thing they know to tell you is to log in and out or turn your device off. So speaking to them is a waste of time.... This is the only resolution that I have figured out on my own. That being said, I've only tried it on the MacBook and iMac. I am not sure if it works for the iPhone/iPad as I have not had this issue on my phone or tablet.

Sep 10, 2023 5:46 PM in response to derekmssong

Hi derekmssong

welcome to the Apple (user-to-user) Community!


Re: "Listen Now doesn't work on Apple Music" : "subscripted through Apple One"


You might want to check that you are signed in (to your device) with your Apple ID:

Sign in with your Apple ID - Apple Support


You can also try restarting your device (removes temporary files, often restores order if something is not woking):

Eg: How to: Restart your iPhone - Apple Support

_____________________________________________________________________

Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Apple Support

says

After you have subscribed:

On your iPhone, iPad, iPod touch or Android device

    1. Open the Apple Music app and tap Listen Now.
    2. In the top-right corner, tap the photo icon.
    3. Sign in with your Apple ID and password.

_____________________________________________________

Discussion thread on a similar issue, with tips from a Community Specialist:

My listen now page doesn’t work - Apple Community

__________________

More help if needed:

Music Support website (info. / support / contact options):

Music - Official Apple Support


All the best :-)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Listen Now doesn't work on Apple Music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.