iPhone 12 Pro Max camera stopped working

my phone 12 pro max fell but was not damaged, after a reboot the main camera stopped working, and a message appeared in the settings that the camera is not original and does not start properly, tell me what to do in this case, the phone has never been repaired and has never been opened


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Posted on Sep 10, 2023 9:45 AM

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Posted on Sep 10, 2023 11:48 AM

Hello valdis64, You can check for a Parts and Service History. Settings > General > About > and see if there is a Camera history below your info. If there is no history and your the original owner then contacting Apple Support at the bottom of the Support Page would be in order. If your close to an Apple Store stop in and have it checked out by Apple Tech and see what service options are available for you. The drop may have done more damage than you originally thought.

About genuine iPhone cameras - Apple Support


3 replies
Question marked as Best reply

Sep 10, 2023 11:48 AM in response to valdis64

Hello valdis64, You can check for a Parts and Service History. Settings > General > About > and see if there is a Camera history below your info. If there is no history and your the original owner then contacting Apple Support at the bottom of the Support Page would be in order. If your close to an Apple Store stop in and have it checked out by Apple Tech and see what service options are available for you. The drop may have done more damage than you originally thought.

About genuine iPhone cameras - Apple Support


iPhone 12 Pro Max camera stopped working

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