Need help with my phone please

I don’t know what visible carer is.

iPhones cannot share the same phone number. Actually, no two cell phones can have the same phone number, so you may have to explain more.

If 2 iPhones are logged in to the same Apple ID there is a feature that allows either phone to answer a call; that is not sharing numbers, that is using a feature called “calls on other devices”. You turn it on or off in Settings/Phone.

But 2 iPhones should never share the same Apple ID unless they are being used by the same person.

Apple IDs are personal; they shouldn’t be shared any more than you would share a toothbrush. If you share an Apple ID with someone else many bad things will happen. Each user should have their own Apple ID, then you can create Family Sharing→What is Family Sharing? - Apple Support. That way you can share what you want to share and not share what you don’t want to share.

It is OK to share an Apple ID among devices used by one person, such as an iPhone, an iPad and a Mac; in fact, it is a very useful thing to do. But not between devices used by different people.

Here is Apple’s FAQ: https://appleid.apple.com/faq/#!&page=faq. See the 4th bullet item.

And here is Apple's expansion of what I've posted→Make sure that each family member has a unique Apple ID - Apple Support

By "visible carer," I'm assuming that you are referring to Visible Wireless ... correct?

In order to get this sorted out, I suggest that you contact Visible so that they can provide the appropriate phone numbers to each of your iPhones as you require. This is not something Apple can resolve for you.

Hi,

they probably have separate numbers, but are sharing an Apple ID. You should be able to verify this by going to settings Your Name-> Name, phone numbers, email and you will see both phone numbers linked under your Apple ID.

hope this helps!

Check Settings > Cellular > Delete eSIM.