my airpods say mismatched and they say that they are two generations but theyre not. they wont charge. i have tried forgetting the device and nothing is working. what should i do?
i have airpods pro second gen.
AirPods Pro (2nd generation)
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User profile for user:
Henderson_86
User level:
Community Specialist
Hi zzllgg,
We'd like to share the path that helps with this message you see. You will want to direct your steps to If you see an alert that says "AirPods Mismatch" - Apple Support which covers exactly what to do. If these steps have not been working, you'll want to contact Apple Support to help look into the next options for possible service.
Thanks for using Apple Support Communities.