My ipad cannot connect with my Sony headphone after update iPadOS last night

Last night, I updated my iPadOS to last version.

Then my headphone connection was disappeared from “MY DEVICES” at bluetooth page.

My headphone is SONY WH-1000XM4. It’s working well before update OS.

It’s working with my Android phone, but my iPad can’t find my headphone.


iPad Air 3, iPadOS 16

Posted on Sep 11, 2023 12:04 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 11, 2023 3:39 AM

If you are experiencing difficulties with (re)connecting your Bluetooth accessories, start here:

Set up and use Bluetooth accessories on iPad – Apple Support

If you can't connect a Bluetooth accessory to your iPhone or iPad - Apple Support



A forced-restart of your iPad will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


3 replies
Question marked as Top-ranking reply

Sep 11, 2023 3:39 AM in response to akkhanont

If you are experiencing difficulties with (re)connecting your Bluetooth accessories, start here:

Set up and use Bluetooth accessories on iPad – Apple Support

If you can't connect a Bluetooth accessory to your iPhone or iPad - Apple Support



A forced-restart of your iPad will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My ipad cannot connect with my Sony headphone after update iPadOS last night

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.