Personal Station and Discovery Station do not launch for me

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Level 1

7 points

Personal Station and Discovery Station do not launch for me

When I open the "Listen Now" section, the stations "<name>'s Station" and "Discovery Station" do not play anything at all. On desktop (Windows 11/various browsers) the error "An error occurred. Something went wrong. Please refresh the page and try again" is showing. On mobile (2 different phones on Android 13) the playlist is just not working and is playing animation forever without any error messages. The same happens in the Apple Music Preview app for Windows 11.

I have already tried logging in and out, clearing cache and reinstalling apps, but something must be wrong with the account, as the problem affects all devices I use.

Other stations like "New Music Mix" are working fine.

Windows, Windows 10

Posted on Sep 11, 2023 7:27 AM

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Answer 1

ShannonM1

Community Specialist

Sep 12, 2023 7:34 AM in response to eveblue231

Hello eveblue231,

What we'd recommend starting with are the steps found at If you have problems playing music in iTunes on PC - Apple Support. This contains basic settings to start narrowing down what may be occurring. Additionally, ensure that there's no added security software or firewalls on your PC or network, or if present temporarily disable them and test. That can sometimes disrupt connections to Apple's servers. We'll work with the computer first, but if you can try an alternate network that can help determine if it's the connection.

Let us know how that goes!

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Answer 2

Dec 6, 2023 8:23 PM in response to eveblue231

I cleaned my mac cache with ccleaner and it started working again.

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