My Mac abruptly stopped working and will no longer power on.

My mac

abruptly shut off and will not start


[Re-Titled by Moderator]

MacBook Pro 13″, OS X 10.10

Posted on Sep 11, 2023 7:55 AM

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Question marked as Top-ranking reply

Posted on Sep 11, 2023 9:11 AM

If your Mac won't turn on at all, there are several troubleshooting steps you can try to diagnose and potentially resolve the issue. Here's a step-by-step guide:


1. **Check the Power Source**: Ensure that your Mac is properly connected to a power source, and the power outlet is working. Sometimes, a dead battery or a faulty power cable can make it seem like your Mac won't turn on.


2. **Reset SMC (System Management Controller)**:

- For MacBooks with non-removable batteries:

1. Shut down your Mac (if it's not already off).

2. Plug in the MagSafe or USB-C power adapter.

3. Hold down the Shift, Control, Option, and power keys on the left side of the built-in keyboard (not the Touch Bar) for 10 seconds.

4. Release all keys and the power button, then press the power button to turn on your Mac.


- For Mac desktops (iMac, Mac mini, Mac Pro):

1. Unplug the power cord from your Mac.

2. Wait 15 seconds.

3. Plug the power cord back in.

4. Wait for 5 seconds, then turn your Mac on.


3. **Reset NVRAM/PRAM**:

- Turn off your Mac.

- Turn it on, and immediately press and hold the Option, Command, P, and R keys simultaneously.

- Keep holding the keys for about 20 seconds, and your Mac should restart. Release the keys when you hear the startup chime for the second time.


4. **Boot into Safe Mode**: Sometimes, a third-party extension or software issue can prevent your Mac from starting up. Booting into Safe Mode can help diagnose and potentially fix this problem.

- Turn off your Mac.

- Turn it on and immediately press and hold the Shift key.

- Release the Shift key when you see the Apple logo.


5. **Perform Disk Utility Repair**:

- If you suspect a disk-related issue, boot into Recovery Mode by holding down Command + R while starting up.

- Use Disk Utility to repair your disk if necessary.


6. **Check for Hardware Issues**:

- If none of the above steps work, there may be a hardware problem. In this case, you should contact Apple Support or take your Mac to an Apple Store or authorized service provider for further diagnosis and repair.


Remember that attempting to diagnose and repair hardware issues yourself can be risky and may void any existing warranties, so it's often best to seek professional assistance if you suspect a hardware problem.

1 reply
Question marked as Top-ranking reply

Sep 11, 2023 9:11 AM in response to Lissmarie63

If your Mac won't turn on at all, there are several troubleshooting steps you can try to diagnose and potentially resolve the issue. Here's a step-by-step guide:


1. **Check the Power Source**: Ensure that your Mac is properly connected to a power source, and the power outlet is working. Sometimes, a dead battery or a faulty power cable can make it seem like your Mac won't turn on.


2. **Reset SMC (System Management Controller)**:

- For MacBooks with non-removable batteries:

1. Shut down your Mac (if it's not already off).

2. Plug in the MagSafe or USB-C power adapter.

3. Hold down the Shift, Control, Option, and power keys on the left side of the built-in keyboard (not the Touch Bar) for 10 seconds.

4. Release all keys and the power button, then press the power button to turn on your Mac.


- For Mac desktops (iMac, Mac mini, Mac Pro):

1. Unplug the power cord from your Mac.

2. Wait 15 seconds.

3. Plug the power cord back in.

4. Wait for 5 seconds, then turn your Mac on.


3. **Reset NVRAM/PRAM**:

- Turn off your Mac.

- Turn it on, and immediately press and hold the Option, Command, P, and R keys simultaneously.

- Keep holding the keys for about 20 seconds, and your Mac should restart. Release the keys when you hear the startup chime for the second time.


4. **Boot into Safe Mode**: Sometimes, a third-party extension or software issue can prevent your Mac from starting up. Booting into Safe Mode can help diagnose and potentially fix this problem.

- Turn off your Mac.

- Turn it on and immediately press and hold the Shift key.

- Release the Shift key when you see the Apple logo.


5. **Perform Disk Utility Repair**:

- If you suspect a disk-related issue, boot into Recovery Mode by holding down Command + R while starting up.

- Use Disk Utility to repair your disk if necessary.


6. **Check for Hardware Issues**:

- If none of the above steps work, there may be a hardware problem. In this case, you should contact Apple Support or take your Mac to an Apple Store or authorized service provider for further diagnosis and repair.


Remember that attempting to diagnose and repair hardware issues yourself can be risky and may void any existing warranties, so it's often best to seek professional assistance if you suspect a hardware problem.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Mac abruptly stopped working and will no longer power on.

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