Unable to change apple id

my Apple ID is currently a discontinued, inaccessible email. When I try to change it to my new email, it won’t allow me, giving me the message that I cannot use my notifications email. When I tried to delete my notifications email so I can use it as my Apple ID, I get caught in a “loop” that won’t allow me to progress. Please help!

iPhone 13, iOS 16

Posted on Sep 11, 2023 4:22 PM

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1 reply

Sep 12, 2023 11:50 AM in response to Floridagirl1997

Hello Floridagirl1997,


Thank you for using Apple Support Communities.


Please review this article which explains the email addresses you're using with your Apple ID: About your Apple ID email addresses - Apple Support. Any additional email addresses or a rescue email address cannot be used to create or change an Apple ID even if removed.


However, we're unsure if there's a time limit between removing an additional email address then using it to change your Apple ID. We recommend reaching out to Apple Support to check: Get Support


Thank you for using Apple Support Communities. Take care.


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Unable to change apple id

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