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I am logged into the Apple TV+ app on my TV and have activated a free week trial. The status of the free trial is active under "Manage Subscriptions." However, I cannot watch any of the content, I am only offered a "free episode." When I select "Get Apple TV+" the app tells me that I already have an active subscription, yet the content still will not play.
Hi team, I'm using Apple streaming service on web, don't have any iOS tech. I've subscribed for the 7 day free trial and can't watch anything.
I always says I need to subscribe a d when I try to sign in, it tells me I'm already subscribed. I understand free trials are to test the platform out, not just the content, but the streaming service. How the UX feels, how personalised is the content algorithm etc... Right now I'm off to a bumpy start.
How can I solve this? Or just unsubscribe to avoid a charge at the end of the trial.
Hi team, I'm using Apple streaming service on web, don't have any iOS tech. I've subscribed for the 7 day free trial and can't watch anything.
I always says I need to subscribe a d when I try to sign in, it tells me I'm already subscribed. I understand free trials are to test the platform out, not just the content, but the streaming service. How the UX feels, how personalised is the content algorithm etc... Right now I'm off to a bumpy start.
How can I solve this? Or just unsubscribe to avoid a charge at the end of the trial.
Been there done that . Issue was not resolved. Even tried to sign up for a subscription and couldn't get to that page properly. What the **** is going on!
Issue was not resolved.
If you seek assistance, then please describe your device and model, how you tried to sign up, if you had redeemed an offer before, if you qualify for an extended trial through a special offer, if you have an already working Apple ID with payment method, or if you created a new Apple ID.
What issue did you run in to? What happened differently than expected? Did you get an error message? What did it say exactly?
Even tried to sign up for a subscription
You would need to sign up for the Apple TV+ subscription, to get access to the Apple TV+ catalog content. No access without that. Getting the free trial for new subscribers includes signing up.
Hi Kahfjfjvkjf,
It sounds like you're having an issue accessing content with Apple TV+ using your free trial. If so, check the steps below to make sure you're viewing content that is eligible and you have a valid payment method on file. You can also find the information below here: Get Apple TV+ - Apple Support
"How to get Apple TV+
You can subscribe to Apple TV+ at tv.apple.com. Or subscribe in the Apple TV app on an Apple device, smart TV, or streaming device that's compatible with the Apple TV app. Learn which streaming devices are compatible.
Go to Apple TV+
You can view details for promotional offers here: Offers - Apple
Moreover, as recommended in step two, if you can't redeem the promotion test the steps here: If you can't redeem your promotion for an Apple subscription and reach out to Apple Support to further assist. Get Support
Best.
Thank you. The issue seems to have resolved but I did not do anything differently.
Apple TV+ Free Trial Not Working
