My brand new MacBook was in a box for 2 years just opened it and started But it says battery need service, it doesn't charge. what to do?
As @ku4hx mentioned, the battery has been permanently damaged. Lithium batteries must be stored with a charge between 20% to 60% to keep the battery healthy. When a Lithium battery is drained to 0% and stays that way for a while, several bad things happen internally to the battery since a battery works on chemical reactions. Plus, there is a circuit on the battery interface board which will prevent charging the battery if the battery's internal cells can no longer provide any power to this board.
Even if the battery could be charged now, more than likely some of the internal battery cells will be damaged and would likely cause the battery to swell. You will need to have Apple or an Apple Authorized Service Provider examine the laptop to provide you with a repair estimate.
As @ku4hx mentioned, the battery has been permanently damaged. Lithium batteries must be stored with a charge between 20% to 60% to keep the battery healthy. When a Lithium battery is drained to 0% and stays that way for a while, several bad things happen internally to the battery since a battery works on chemical reactions. Plus, there is a circuit on the battery interface board which will prevent charging the battery if the battery's internal cells can no longer provide any power to this board.
Even if the battery could be charged now, more than likely some of the internal battery cells will be damaged and would likely cause the battery to swell. You will need to have Apple or an Apple Authorized Service Provider examine the laptop to provide you with a repair estimate.
Batteries will run down if you don't check them. Leave it plugged in overnight. If it does not charge, the battery is most likely dead; contact Apple support to test and replace the battery.
rock202 Said:
"My brand new MacBook was in a box for 2 years just opened it and started But it says battery need service, it doesn't charge. what to do?"
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Troubleshooting MacBook Power:
As for replacing that battery, that may not be necessary. Try troubleshooting it.
A. Black Mac Screen:
Go Here: If your Mac doesn't Turn On or Start Up - Apple Support
Using External Devices: Try Resetting the SMC and NVRAM, but this time, using an external keyboard. Connect an external monitor and see if you get an output.
B. Mac Power Issues:
Try a New Charger:
If it is currently charging from a charger, then use a new charger:
C. A Few Links to Refer to Power:
Self discharge is real at .5% - 3% per month. Total exhaustion = total damage in many cases.
My brand new MacBook was in a box for 2 years just opened it and started But it says battery need service, it doesn't charge. what to do?
