i forgot my answer security question

i had my apple id from 2015.Dec. in my iPhone 6s

Because I bought an iPhone 14.

I wanted to check Apple ID and security questions.

I have Apple ID and password.

But the answers to the security questions are not correct, and because I thought my answers were correct, I tried several times.

Now it does not allow me to reset the questions

I don't have a saved email, but my email (Apple ID) is active.

please help for reset our question .


iPhone 6s, iOS 15

Posted on Sep 12, 2023 8:11 AM

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Question marked as Top-ranking reply

Posted on Sep 12, 2023 8:16 AM

See this Apple article: If you forgot the answers to your Apple ID security questions

If you forgot the answers to your Apple ID security questions - Apple Support

👉Scroll to Reset your security questions

  1. Go to iforgot.apple.com.
  2. Enter your Apple ID, then select Continue.
  3. Choose the option to reset your security questions, then select Continue.
  4. Enter your Apple ID password, then select Continue. 
  5. Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors. If you don't get any options to verify your identity, you can't reset your security questions at this time.
  6. Choose new security questions and answers and select Continue. See our tips for choosing security questions and keeping your account secure. 


After you reset your security questions, you might want to set up two-factor authentication instead. It's the best way to keep your account secure, and you won't need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.


If you answer your security questions incorrectly too many times in a row, you temporarily can't use your security questions. Try to reset your questions after the waiting period ends.


5 replies
Question marked as Top-ranking reply

Sep 12, 2023 8:16 AM in response to ebi7406

See this Apple article: If you forgot the answers to your Apple ID security questions

If you forgot the answers to your Apple ID security questions - Apple Support

👉Scroll to Reset your security questions

  1. Go to iforgot.apple.com.
  2. Enter your Apple ID, then select Continue.
  3. Choose the option to reset your security questions, then select Continue.
  4. Enter your Apple ID password, then select Continue. 
  5. Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors. If you don't get any options to verify your identity, you can't reset your security questions at this time.
  6. Choose new security questions and answers and select Continue. See our tips for choosing security questions and keeping your account secure. 


After you reset your security questions, you might want to set up two-factor authentication instead. It's the best way to keep your account secure, and you won't need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.


If you answer your security questions incorrectly too many times in a row, you temporarily can't use your security questions. Try to reset your questions after the waiting period ends.


Sep 12, 2023 8:33 AM in response to ebi7406

Based on your screenshot ❯ we don't have sufficient information to reset your security questions ❮


What does: we don't have sufficient information to reset your security questions mean?

If you are seeing this 'Cannot Reset Apple ID Security Questions' message means that you didn't provide the correct details to prove who you are.


Get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service 

Sep 12, 2023 9:14 AM in response to ebi7406

i am in Iran now and This is not an Apple representative.

Apple does not do business at all in Iran, they never have.

If you live in Iran, you cannot even legally have an AppleID as you cannot use an Iranian email address to make one.

Apple is not here, we're sorry, but we can't help you.



Please help because I am afraid to use this Apple ID on my new phone

You did not answer whether there will be any problem with my new phone due to the lack of security answers?

Correct, because I don't know, I don't want to give you false hope.

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i forgot my answer security question

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