Mac won’t start so tried using cmd, alt, R. Got a spinning globe. Then a grey screen with the Apple logo and it’s frozen at that. Any suggestions please?


My iMac won’t start so I tried using cmd, alt, R and got a spinning world. Then a grey screen with the Apple logo and it’s frozen at that. Any suggestions please?


iMac 21.5″, macOS 10.13

Posted on Sep 12, 2023 9:10 AM

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1 reply

Sep 12, 2023 11:09 AM in response to brianfromalgarve

Please begin troubleshooting after you have looked over If your Mac doesn't start up all the way and also If your Mac doesn't turn on - Apple Support.


You don't provide us with any useful information so I would also recommend looking over Writing an effective Apple Support Communities Question so you can get an idea of what information we need from you in order to help you out.

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Mac won’t start so tried using cmd, alt, R. Got a spinning globe. Then a grey screen with the Apple logo and it’s frozen at that. Any suggestions please?

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