iPad home button goes to my unlock screen but does not enter my passcode

It stays on the passcode screen and will not do anything else. The button will activate seri but it won’t go to her suggestions for a fix

iPad, iPadOS 16

Posted on Sep 12, 2023 11:21 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 12, 2023 4:21 PM

If your iPad is not responding to input, try a forced-restart - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



1 reply
Question marked as Top-ranking reply

Sep 12, 2023 4:21 PM in response to Pwpaddle1

If your iPad is not responding to input, try a forced-restart - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad home button goes to my unlock screen but does not enter my passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.