My watch only shows phone and watch symbol I then get a code to put in on my phone but it fails every time to connect. What is going on

I am unable to repair my phone and watch. It stopped being paired on its own over night charging. The watch face only shows phone and watch pair symbols. I then get a cue code on watch to put on my phone. When I put in the code it spins and then says failed

Posted on Sep 12, 2023 2:52 PM

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2 replies

javaliga

Level 10

120,173 points

Sep 12, 2023 4:18 PM in response to Knitwit2023

Your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at it. If that is not possible, use the online Apple Support option. Either way:

Genius Bar Reservation and Apple Support Options - Apple

ZintainUSA

Level 5

6,537 points

Sep 12, 2023 5:59 PM in response to Knitwit2023

Make sure your phone is on the Home Screen and then bring the watch close to your phone. The process should start automatically and you should be able to restore the watch from the most recent backup of the watch.

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My watch only shows phone and watch symbol I then get a code to put in on my phone but it fails every time to connect. What is going on

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