Watching Apple TV+ show

I’m trying to watch shows in Apple TV+ and shortly after starting the video I get an error message “Video Not Available

There's a problem loading this video. If this continues, check your internet connection.” Everything else works okay except for Apple TV+. Internet connection is okay also. What’s the problem????

Posted on Sep 12, 2023 3:32 PM

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Question marked as Top-ranking reply

Posted on Sep 13, 2023 11:52 AM

Hello Vídeonotavailable,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with streaming in the Apple TV+ app. Try the steps here to see if they resolve the issue: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


"f the movie or TV show won't start playing

After each step, try to stream or download the movie or TV show again.

  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.

* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content."


We hope this helps.


Cheers!


1 reply
Question marked as Top-ranking reply

Sep 13, 2023 11:52 AM in response to Vídeonotavailable

Hello Vídeonotavailable,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with streaming in the Apple TV+ app. Try the steps here to see if they resolve the issue: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


"f the movie or TV show won't start playing

After each step, try to stream or download the movie or TV show again.

  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.

* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content."


We hope this helps.


Cheers!


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Watching Apple TV+ show

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