Level 1

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Couldn't Load Video Apple TV

I access AppleTV using a Firestick. I was watching a show yesterday. Today when I go to resume the video i get the error message "Couldn't Load Video". Check your internet connection and then try again." My internet connection is fine and I can access content using other streaming services. I retried going to settings on the app and restarting the app. It did not fix the problem.

FireTVStick4K(2018)/Soundbar(2019),

Posted on Oct 2, 2024 7:29 PM

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Level 10

146,770 points

Posted on Oct 3, 2024 1:13 AM

Try a device restart, or disconnect it from its power source for a minute.
Try deleting and then re-installing the app.
If the issue persists after that, then please contact Apple Support for further assistance.

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Top-ranking reply

Level 10

146,770 points

Oct 3, 2024 1:13 AM in response to sgasin

Try a device restart, or disconnect it from its power source for a minute.
Try deleting and then re-installing the app.
If the issue persists after that, then please contact Apple Support for further assistance.

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Couldn't Load Video Apple TV

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