Apple TV app on TV

When I am attempting to watch a video on Apple TV on my TV I get an error Unavailable to continue video after a minute - check internet settings. My wi-fi is fine - all settings ok no problems with other apps. This started recently.

FireTVStick(Gen2),

Posted on Sep 16, 2023 4:25 PM

Reply
1 reply

Sep 17, 2023 11:37 AM in response to Almarmg

Hi Almarmg,


If you're unable to play content in the Apple TV app, please check out this link, which will guide you through what to do next: If you can't watch or stream movies and TV shows in the Apple TV app


If the movie or TV show won't start playing

After each step, try to stream or download the movie or TV show again.

1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
3. If your cellular connection is poor, connect to Wi-Fi instead.*
4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.

* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content.


Thanks!

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Apple TV app on TV

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