Issue with FaceTime
Unable to launch Facetime. Getting a prompt to login with password and when l do, getting a message that can’t reach server. Never had that before
iPad, iPadOS 16
Question marked as
User profile for user:
Omar_A1
User level:
Community Specialist
Hello Ugboma,
Thank you for reaching out to Apple Support Communities.
Try these steps to sign into FaceTime:
"Check your device settings
- Make sure that you’re connected to a cellular data or Wi-Fi network.
- If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
- Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
Turn off and restart iMessage and FaceTime
- Go to Settings > Messages and turn off iMessage.
- Go to Settings > FaceTime and turn off FaceTime.
- Restart your device:
4.Turn iMessage and FaceTime back on.
Still not activated after a day?
It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
- Make sure that your device has the latest version of iOS or iPadOS.
- If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
- Make sure you can send and receive SMS. If a prompt appears stating "Your carrier may charge for SMS messages used to activate FaceTime and iMessage", tap "OK" to allow possible SMS charges.
- Contact Apple Support."
Additional details can be found here: If you can’t turn on or sign in to iMessage or FaceTime
If the issue persists, can you provide a few more details? Have you tested on another network?
Cheers!