Apple TV App Problems on Firestick: Video Not Available message

**Update: just checked for another update on the firestick since another user mentioned it, sure enough, now it works. Just update again.

I had the same problem and went through all those steps too. What was weird to me was that I ended up removing my firestick and replacing it with an old but still working one I had. I no longer dealt with that “video not available” message, it played my whole movie, no problem. BUT. Suddenly on my screen, I guess because of the automatic updates option on, my screen went black and said it was downloading the latest version of whatever, so after it was done, my Apple TV app was right back to “video not available”. It’s something to do with this latest update. I called Amazon firestick support since apple’s support time wasn’t helpful at all previously to this, let them know what happened. I kinda hoped there was a way to go around this & return to the previous version somehow, but obv not. I asked the rep if Apple TV is now no longer compatible with the newest update, was put on a long hold then they said “Oh, it’s no longer not”. I get the feeling they just went along with me, but if everyone else’s reps are looking into the issue then mine was a moron. Hope to hear good news soon and all returns back to normal.

Ok Kids! Just got off phone with Calvin from Alabama. Here’s the fix. He had to read into internal discussions and pulled this out.

fire stick owners

go to settings

go to display & Sounds

go to HDMI CEC control

turn off…….

breath…… in with fresh air

go back to Apple TV….

log back in and see if this works.

did for me

Breath out!

suck some fresh air and enjoy!

glenn

I finally figured out a fix for this. I had tried everything that I’ve read to do and nothing has worked. I have two networks with different bandwidths. I switched my TV to the 5G network and it started working again. I think it’s an issue that Apple needs to address because all the other streaming services work on both bandwidths. But at least it’s working again.

I have the same Firestick issues and have tried the steps mentioned. On a road trip now. Signed in on the hotel’s Roku, and had the same issue. Obviously not related to my home infrastructure. Account related?

I too did everything everybody else did and yes, the problem still persists on my 4K fire stick! I used another fire stick and it was fine. An older version, not as fast. I’m thinking maybe it has something to do with the 4K?

Same problem as above, just started 3 days ago. I I uninstalled Apple TV & reinstalled. I also Restarted the firestick, nothing worked. I spoke to Apple' TVs tech people and they couldn't help. They confirmed it was happening with Firestick and Roku. They said to go to amazon.com/firetv/contact-us to make Amazon aware and then Amazon will contact them to repair. I can't find anywhere to get help or report on the website they suggested.

So here’s how I FIXED it, someone on here suggested that I go to settings my fire stick – about and check for updates. Yesterday there were no updates today. There must’ve been three or four it took a while, but it works now so try that and good luck. I know how frustrating this has been. It’s been driving me crazy for two days.

The first three times I complained about this, over the summer, and in September because it is a repeated problem, they told me it must be my Internet. They gaslighted me at Apple TV. I am so happy to hear that they are taking this seriously now. I was just about to cancel my Apple TV+ account. Here's a workaround though. I have no problems watching it on my phone or my iPad and I just airplay it to the big TV monitor. The images are crisp if your Internet is good and you get to watch your shows.

Hello, I was having the same issue with my Samsung tv and was able to talk with someone in chat about it 2 weeks ago, they told me their senior advisors are aware of the issue and were working on a solution. I had been able to watch movies since last year until 2 weeks ago when I would continually get the buffering wheel and then the message that said," Video not available". I talked with tech support yesterday and they told me that the senior advisors said the Apple Tv+ app is not working on Samsung, Roku and Bravia Tv's. Looking at some of the other chats in the community it looks like there's a bigger problem with the Apple app.

I have two fire sticks, both the same version. Appletv works on one but not the other. The memory on the not working fire stick is down to just under 2 gb and no matter what I uninstall, the available memory doesn’t budge. So wondering if the fire stick is glitching.

This suggestion about configuring the Fire Stick settings doesn’t help. It’s weird. I can watch “The Morning Show” all day long, but “Slow Horses” won’t load.

BTW this just started happening and it’s late December. Many posts are from September.

Go to settings/applications/manage installed applications/Apple TV . Then select “clear data” . Select it twice to remove everything. Do the same for “clear cache. You will have to reinstall Apple TV, but it solved my issues. I’ve had to do this twice when it quit working. Hope it helps.

Guys, I've just stumbled upon this article when I was trying to fix my Apple TV app on Firestick. Their fourth solution did the trick for me! They’ve got like 10 different solutions listed, so there's a good chance one of them might sort out your issue too. Hope the article is a lifesaver to you, as it is to me: https://pointerclicker.com/apple-tv-not-working-on-firestick/

Been there, done that with the whole restart, reinstall, and unplug routine, but nothing seemed to fix the issue. Then I hit upon this article that suggested switching off HDMI CEC, and voilà, it did the trick for me.

They've got really clear step-by-step images. Plus, if that solution doesn't work for you, they've listed about 10 more to try: https://pointerclicker.com/apple-tv-not-working-on-firestick/

Didn’t work for me either, all fine last week