Apple TV App Problems on Firestick: Video Not Available message

Video will play about 30 seconds and then a message pops up: "Video Not Available. There's a problem loading this video. If this continues, check your internet connection." I have updated the firestick, confirmed the Apple TV app is up to date, cleared the cache, restarted the firestick, rebooted my wifi router, uninstalled and reinstalled the Apple TV app, yet the problem persists. No problem using other apps on the firestick.

FireTVStick(Gen2),

Posted on Sep 12, 2023 7:38 PM

Best reply

joanefromlawrence

Level 1

15 points

Posted on Sep 16, 2023 10:14 AM

I just got off the phone with a second tier Apple advisor. They gave me a fix for this firestick problem. Go into Firestick settings, click on display & sounds, click on HDMI CEC Device Control, toggle it to "off" That solves the problem - the apple tv+ app no longer stops playing. The advisor told me this is a temporary fix until they get the problem solved. So far nothing else seems to be disrupted by turning this off. Netflix, Hulu, Prime, Max, SHO are all working as is Apple TV+

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176 replies

Sep 21, 2023 2:19 PM in response to JSigrest

For me, after updating the firmware, you have to restart the Fire TV. After the restart, Apple TV starts to work.

Sep 25, 2023 12:26 PM in response to JSigrest

Same thing has been happening to me for the past few days - must be a lot of people waiting for this

Oct 1, 2023 2:38 PM in response to JSigrest

Me too - October 1

Oct 1, 2023 2:38 PM in response to jtc1455

Mine says firestick up to date but still won’t play

Oct 13, 2023 9:14 AM in response to Isabell237

Samsung tv

Then your issue is/was different, as the Fire TV issue was solved by a Fire TV OS system software update.

Oct 13, 2023 12:08 PM in response to Urquhart1244

When, how, was it solved?

Nov 14, 2023 4:29 AM in response to JSigrest

Having the same issue with Apple TV on Firestick. I will watch the episode on my IPad after reading all these responses. Sounds like an Amazon issue. So frustrating.

SheliH

Level 1

12 points

Nov 27, 2023 4:51 PM in response to JSigrest

Same here. Any update on this?

KBra68

Level 1

8 points

Dec 22, 2023 6:39 AM in response to JSigrest

Same issue, super frustrating. I just restarted My Fire TV, now all the shows are steaming fine like before.

-Settings

-My Fire TV

-Restart

Dec 23, 2023 9:10 PM in response to KBra68

It worked! Thank you.

Apr 3, 2024 4:01 PM in response to JSigrest

It’s still a problem in April 2024. Got a free 1-week trial so we could watch a Friday night baseball (hijacking). Just made it a pretty easy decision as to whether we will keep it.

Apple TV App Problems on Firestick: Video Not Available message