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Like so many others here, everything has been working fine with AppleTV. Yesterday I began to get the message:
Video Not Available
There's a problem loading this video
Check your internet connection
I've restarted the Firestick
Uninstalled and reinstalled AppleTV
Rebooted my router
And just about everything else I've read here!
There has to be an easier fix if this issue had been reported for a couple of years.
Apple TV 4K (3rd generation)
What has been reported in the last few days for the Apple TV app on Fire TV seems like a new issue. Unfortunately, no conclusion for the cause or solution has been reached yet.
If you want, you may add your report by contacting an expert from the Apple Support staff. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Else consider using the feedback form, then your message will be forwarded to the appropriate team.
What has been reported in the last few days for the Apple TV app on Fire TV seems like a new issue. Unfortunately, no conclusion for the cause or solution has been reached yet.
If you want, you may add your report by contacting an expert from the Apple Support staff. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Else consider using the feedback form, then your message will be forwarded to the appropriate team.
Alright, so after trying all the usual stuff like restarting, reinstalling, and messing with cables (and getting nowhere), I stumbled on this article.
The first thing they suggest is turning off HDMI CEC, and it totally worked for me. Might be worth a shot for you too: https://pointerclicker.com/apple-tv-not-working-on-firestick/
The guide is super easy to follow with helpful demo pics. And if that doesn't do it, they've got a bunch of other tricks up their sleeve.
Video Not Available on Firestick with AppleTV
