Restored my subscription to ChatGPT Plus in the Apple App Store but the membership has not been credited

I have restored my subscription to ChatGPT Plus in the Apple App Store, but the membership has not been credited to my account. Can you please check for me? My account is ****


I'm not sure which account the subscription was restored to after I made the repurchase. If possible, could you please help me look into it? Thank you.


[Edited by Moderator]

iPhone 7 Plus

Posted on Sep 12, 2023 9:36 PM

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Question marked as Top-ranking reply

Posted on Sep 14, 2023 7:23 AM

Hello kbswu,


The first thing to confirm is if you see the subscription listed as active: View your purchase history for the App Store, iTunes Store, and other Apple media services


You can report an issue with a purchase here: Report a Problem


If you still aren't able to see your active subscription, you'll next want to contact the Apple Support team directly. You can reach them here: Get Support


You can also find the support phone number for your region at this link: Contact Apple for support and service


Take care.

1 reply
Question marked as Top-ranking reply

Sep 14, 2023 7:23 AM in response to kbswu

Hello kbswu,


The first thing to confirm is if you see the subscription listed as active: View your purchase history for the App Store, iTunes Store, and other Apple media services


You can report an issue with a purchase here: Report a Problem


If you still aren't able to see your active subscription, you'll next want to contact the Apple Support team directly. You can reach them here: Get Support


You can also find the support phone number for your region at this link: Contact Apple for support and service


Take care.

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Restored my subscription to ChatGPT Plus in the Apple App Store but the membership has not been credited

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