Macintosh HD Disk missing with no admin user?!

This all started due to my arrow keys on my Macbook Pro (2020 M1) not working on most applications. They still worked on the login screen and in recovery mode. After research I found that some of the files from previous updates had been deleted (not sure how as I do not touch anything in any folder I do not recognize in any admin or apple folder). SO I decided to get an external, back it up, and try and re-install mac os. I was in recovery mode trying to ensure that the external had the back up, when Macintosh HD hard disk is no longer a choice, but rather a 4gb ejectable version of my 500gb hard drive is now the choice for the start up disk, and none other exist. Now, the disks and volumes are all there under disk utility, im just not certain if I were to re-install mac os now, I would have access to any of the files as the error message shows up that there is no administrator and I need to ensure that a user has admin rights to access the disk (still not Macintosh HD by the way, but rather a fully duplicated copy of the disk). I do not know if I should hit erase because I do not know how to ensure there is an admin user, especially when it keeps telling me there isnt. PLEASE HELP ASAP!!!!!

MacBook Pro (M1, 2020)

Posted on Sep 12, 2023 11:02 PM

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Posted on Sep 14, 2023 9:19 AM

Well you just found one of the many new ways of permanently losing access to your data on these newer Macs if you don't have a current backup. Unfortunately there is no way to access data on the internal drive now, because no matter how you try to boot or access the data you will need to authenticate with the security enclave which you cannot do apparently. All the data on the internal SSD is hardware encrypted which is why you need to authenticate in order to unlock it.


The only way to recover your Mac so you can use it now is by performing a firmware "Restore" which will reset the security enclave chip & firmware as well as push a clean version of macOS onto the internal SSD. This procedure requires access to another Mac running macOS 12.4+ (at least last time I check, since the OS requirement has increased at times). If you don't have access to such a Mac, then you will need to take the Mac to Apple or an Apple Authorized Service Provider for assistance in this procedure. This procedure will destroy all data on the internal SSD.

Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support


This is just one of many new ways people can permanently lose access to their data on these new Macs. People should always have frequent and regular backups of their computer and all external media (including the cloud) which contains important & unique data. Apple provides the Time Machine backup software for free with macOS...all a user needs is to purchase an external drive 2 or 3 times larger than the internal SSD.



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Question marked as Top-ranking reply

Sep 14, 2023 9:19 AM in response to shawnalvarez328

Well you just found one of the many new ways of permanently losing access to your data on these newer Macs if you don't have a current backup. Unfortunately there is no way to access data on the internal drive now, because no matter how you try to boot or access the data you will need to authenticate with the security enclave which you cannot do apparently. All the data on the internal SSD is hardware encrypted which is why you need to authenticate in order to unlock it.


The only way to recover your Mac so you can use it now is by performing a firmware "Restore" which will reset the security enclave chip & firmware as well as push a clean version of macOS onto the internal SSD. This procedure requires access to another Mac running macOS 12.4+ (at least last time I check, since the OS requirement has increased at times). If you don't have access to such a Mac, then you will need to take the Mac to Apple or an Apple Authorized Service Provider for assistance in this procedure. This procedure will destroy all data on the internal SSD.

Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support


This is just one of many new ways people can permanently lose access to their data on these new Macs. People should always have frequent and regular backups of their computer and all external media (including the cloud) which contains important & unique data. Apple provides the Time Machine backup software for free with macOS...all a user needs is to purchase an external drive 2 or 3 times larger than the internal SSD.



Sep 12, 2023 11:42 PM in response to shawnalvarez328

Hey there!


No worries, this can be resolved, most likely without having to reinstall, or even do a full factory reset.


But first, have done anything in Disk Utility while in recovery mode? Or are you still able to log into your user account?

I’ve seen the error that there are no admin accounts when attempting to perform functions while in recovery mode, but this is usually when the drive has been erased.


I think most likely your issue would not happen in a new user account, in which, a reinstall would most likely not resolve the issue you’re having.


Could you please confirm? Glad to help out if I can!


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Macintosh HD Disk missing with no admin user?!

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