Why is my phone saying that my camera is not an apple product. This happened after I did the software update.

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iPhone 6s, iOS 11

Posted on Sep 13, 2023 2:49 PM

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Question marked as Top-ranking reply

Posted on Sep 14, 2023 2:14 PM

Hello msali128,


Thank you for reaching out in Apple Support Communities. Based on the information you provided, it sounds like you're seeing a notification of an "Unknown Part" for the camera on your iPhone. This indicates that the camera installation is incomplete or the following:


You will see an Unknown Part  message if the camera installation is incomplete or if the camera:

* Was replaced with a nongenuine camera
* Was already used or installed in another iPhone
* Isn't functioning as expected

This message doesn't affect your ability to use your iPhone or access your camera.

Learn more about iPhone parts and service history.
 

This information is outlined in this article for you to reference: About genuine iPhone cameras - Apple Support


To get this matter rectified, we recommend contacting Apple Support to review your service options. Here's the link to contact them: Get Support


Kind regards.


1 reply
Question marked as Top-ranking reply

Sep 14, 2023 2:14 PM in response to msali128

Hello msali128,


Thank you for reaching out in Apple Support Communities. Based on the information you provided, it sounds like you're seeing a notification of an "Unknown Part" for the camera on your iPhone. This indicates that the camera installation is incomplete or the following:


You will see an Unknown Part  message if the camera installation is incomplete or if the camera:

* Was replaced with a nongenuine camera
* Was already used or installed in another iPhone
* Isn't functioning as expected

This message doesn't affect your ability to use your iPhone or access your camera.

Learn more about iPhone parts and service history.
 

This information is outlined in this article for you to reference: About genuine iPhone cameras - Apple Support


To get this matter rectified, we recommend contacting Apple Support to review your service options. Here's the link to contact them: Get Support


Kind regards.


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Why is my phone saying that my camera is not an apple product. This happened after I did the software update.

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