Setting up new iPhone using Finder failed
• My wife had an iPhone X running the latest version of iOS
• She made an encrypted backup of that iPhone to her 2019 MB Pro running latest macOS
• She purchased a refurbished iPhone 13 Pro from Apple.
• She followed the following directions and when it was all over only her Apple Apps appeared on the iPhone 13; the dozens of non-Apple apps she had for years did not.
Connect your old iPhone to your computer using a USB cable.
Open iTunes.
Click on your iPhone under "Devices" in the sidebar.
Click on the "Summary" tab.
Click on "Back Up Now".
Once the backup is complete, disconnect your old iPhone from your computer.
Connect your new iPhone to your computer using a USB cable.
Open iTunes.
Click on your iPhone under "Devices" in the sidebar.
Click on the "Restore Backup" tab.
Select the backup that you want to restore from.
Click on "Restore".
When we started all over and used Quick Start, everything transferred over.
Why did the first method fail?
iPhone 13 Pro