Setting up new iPhone using Finder failed

• My wife had an iPhone X running the latest version of iOS

• She made an encrypted backup of that iPhone to her 2019 MB Pro running latest macOS

• She purchased a refurbished iPhone 13 Pro from Apple.

• She followed the following directions and when it was all over only her Apple Apps appeared on the iPhone 13; the dozens of non-Apple apps she had for years did not.


Connect your old iPhone to your computer using a USB cable.

Open iTunes.

Click on your iPhone under "Devices" in the sidebar.

Click on the "Summary" tab.

Click on "Back Up Now".

Once the backup is complete, disconnect your old iPhone from your computer.

Connect your new iPhone to your computer using a USB cable.

Open iTunes.

Click on your iPhone under "Devices" in the sidebar.

Click on the "Restore Backup" tab.

Select the backup that you want to restore from.

Click on "Restore".


When we started all over and used Quick Start, everything transferred over.


Why did the first method fail?

iPhone 13 Pro

Posted on Sep 13, 2023 6:20 PM

Reply
Question marked as Best reply

Posted on Sep 14, 2023 3:17 PM

Hey Room101A,


That's a great question. When you restore an iPhone from a backup, downloaded and purchased apps are not included in the backup as they are associated with the Apple ID used to initially download them, so in that case, apps would need to be redownloaded from the App Store using the Apple ID that originally purchased them.


This article explains further what each backup option includes: Backup methods for iPhone, iPad, and iPod touch


"Backups from your computer

A computer backup of your device, which is not the same as a sync, includes almost all of your device's data and settings. A backup from a computer doesn't include:

  • Content from the iTunes and App Stores, or PDFs downloaded directly to Apple Books
  • Content synced from Finder or iTunes, like imported MP3s or CDs, videos, books, and photos
  • Data already stored in iCloud, like iCloud Photos, iMessages, and text (SMS) and multimedia (MMS) messages
  • Face ID or Touch ID settings
  • Apple Pay information and settings
  • Apple Mail data
  • Activity, Health, and Keychain data (to back up this content, you'll need to use Encrypted Backup in iTunes.)

Learn how to back up your device using your computer, how to find backups on your Mac or PC, and how to delete backups that you no longer need."


Thanks!


2 replies
Question marked as Best reply

Sep 14, 2023 3:17 PM in response to Room101A

Hey Room101A,


That's a great question. When you restore an iPhone from a backup, downloaded and purchased apps are not included in the backup as they are associated with the Apple ID used to initially download them, so in that case, apps would need to be redownloaded from the App Store using the Apple ID that originally purchased them.


This article explains further what each backup option includes: Backup methods for iPhone, iPad, and iPod touch


"Backups from your computer

A computer backup of your device, which is not the same as a sync, includes almost all of your device's data and settings. A backup from a computer doesn't include:

  • Content from the iTunes and App Stores, or PDFs downloaded directly to Apple Books
  • Content synced from Finder or iTunes, like imported MP3s or CDs, videos, books, and photos
  • Data already stored in iCloud, like iCloud Photos, iMessages, and text (SMS) and multimedia (MMS) messages
  • Face ID or Touch ID settings
  • Apple Pay information and settings
  • Apple Mail data
  • Activity, Health, and Keychain data (to back up this content, you'll need to use Encrypted Backup in iTunes.)

Learn how to back up your device using your computer, how to find backups on your Mac or PC, and how to delete backups that you no longer need."


Thanks!


Sep 14, 2023 6:21 PM in response to WinsC1

Thank you for that great response and all those links.


So, connecting an iPhone to a Mac to which you have made an encrypted backup of your iPhone is essentially a big waste of time.

Why would someone moving to a new iPhone ever do so this way?

Why does Apple even offer the Finder as a way to backup your iPhone when it only backs up some of the items on that iPhone?

It's a bit like finding out that Time Machine only backs up Apple.apps and after restoring from a Time Machine backup that you would have to go to the App Store and, one by one, download all those non-Appe Apps on your computer.



Setting up new iPhone using Finder failed

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