Cannot Update ATT Companion App

Sin-Gin Said:

"Cannot Update ATT Companion App: I am trying to update the Secure Family Companion app on my daughter's iPhone.[...]"

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Show this to your Daughter:

Getting an App Back:

A. Try Later On:

Thank you or the screenshot. As it Reads: "Error during sync process Can't connect right now. Please check: your internet connection." So, there is an error connect to the Developer's server. Try later on.

B. Contact the Developer.

Make sure the available version is compatible with the iPhone's iOS version. You'll find the Developer's Contact Us info in the app's site of the App Store.

C. Restore from a Backup:

Have a backup of your iPhone prior to this deletion? If you are not concerned with losing data, then restore your iPhone from a backup that contains this app. Note that the app must be of the same iOS version to work, as the iOS cannot be downgraded. So, if you have no backup, then take this as a learning experience, knowing to always create a backup after every update.

Sin-Gin Said:

"Cannot Update ATT Companion App: A user on the att forum partially helped solve my problem. He suggested going to app store, purchased apps (even though it's a free app), finding att companion app and swiping left to ‘hide’ app. This did cause the ‘get’ option to appear in app store. However it still downloads a version that requires an update and the ‘error during synch process’ message still appears. I have contacted app developer and hope for a reply. I will post any solution here as I have found others with same problem.”

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Thanks for the info. Keep us up to date on what the Developer has to say.

Sin-Gin Said:

"Cannot Update ATT Companion App: I have been trying to update the app for over a week and I still get the same message try again later message. My son's phone updated fine so it would be odd that there was a connection with developers server with one phone and not the other phone."

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Troubleshooting an App:

A. Links to Refer to:

• If an App on your iPhone or iPad Stops Responding, Closes Unexpectedly, or won’t Open - Apple Support
• How to Contact an App Developer - Apple Support

B. Request a Return:

Seems to be a faulty purchase. So, return this purchase, and then purchase this once more. Go here: Request a Refund for Apps or Content that you Bought from Apple - Apple Support

C. Contact Apple Support:

You can always contact Apple Support via phone, informing them of what exactly is occurring here. Perform a screensharing session with then, so they can see this firsthand, form YOUR perspective.

Contacting Apple:

• Contact Us - Choose Locations
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)