Java error in macOS Ventura when launching Etrade Pro

Question

Level 1

17 points

Java error in macOS Ventura when launching Etrade Pro

After a recent update from Etrade Pro I keep getting this error on launch. Seems it has to do with the update checker. I downloaded java from brew but that did not help. Any idea how to resolve this? What am I missing?

Error log:

In action "Download Jars [Run script]" (screen "Download Jars [Form]"), property "Script":
java.lang.NoSuchMethodError: com.install4j.runtime.beans.actions.net.DownloadFileAction.setCheckDigest(Z)V
    at com.etrade.logindialog.Scripts.downloadJars(Unknown Source)
    at com.install4j.script.I4jScript_Internal_1416.eval(I4jScript_Internal_1416.java:1)
    at com.install4j.script.I4jScript_Internal_1416.evaluate(I4jScript_Internal_1416.java:*24)
    at com.install4j.runtime.installer.helper.Script.evaluate(Script.java:33)
    at com.install4j.runtime.installer.ContextImpl.runScript(ContextImpl.java:202)
    at com.install4j.runtime.installer.ContextImpl.runScript(ContextImpl.java:196)
    at com.install4j.runtime.beans.actions.control.RunScriptAction.execute(RunScriptAction.java:34)
    at com.install4j.runtime.beans.actions.SystemInstallOrUninstallAction.install(SystemInstallOrUninstallAction.java:29)
    at com.install4j.runtime.installer.ContextImpl$9.executeAction(ContextImpl.java:1731)
    at com.install4j.runtime.installer.ContextImpl$9.fetchValue(ContextImpl.java:1722)
    at com.install4j.runtime.installer.ContextImpl$9.fetchValue(ContextImpl.java:1719)
    at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(FetchObjectAction.java:14)
    at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(HelperCommunication.java:271)
    at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(HelperCommunication.java:246)
    at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionChecked(HelperCommunication.java:184)
    at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObjectChecked(HelperCommunication.java:167)
    at com.install4j.runtime.installer.ContextImpl.performActionIntStatic(ContextImpl.java:1719)
    at com.install4j.runtime.installer.InstallerContextImpl.performActionInt(InstallerContextImpl.java:159)
    at com.install4j.runtime.installer.ContextImpl.performAction(ContextImpl.java:1147)
    at com.install4j.runtime.installer.controller.Controller.executeAction(Controller.java:389)
    at com.install4j.runtime.installer.controller.Controller.executeActions(Controller.java:355)
    at com.install4j.runtime.installer.controller.Controller.handleCommand(Controller.java:212)
    at com.install4j.runtime.installer.controller.Controller.start(Controller.java:111)
    at com.install4j.runtime.installer.Application.runApplication(Application.java:91)
    at com.install4j.runtime.installer.Application.access$000(Application.java:25)
    at com.install4j.runtime.installer.Application$1.run(Application.java:71)
    at com.install4j.runtime.launcher.util.SingleInstance.checkInProcessAndRun(SingleInstance.java:54)
    at com.install4j.runtime.installer.Application.runApplicationInProcess(Application.java:77)
    at com.install4j.runtime.installer.helper.apiimpl.ApplicationLauncherImpl$1.run(ApplicationLauncherImpl.java:56)
    at com.install4j.runtime.installer.helper.apiimpl.ApplicationLauncherImpl.launchApplicationInProcess(ApplicationLauncherImpl.java:65)
    at com.install4j.api.
launcher.ApplicationLauncher.launchApplicationInProcess(ApplicationLauncher.java:61)
    at com.etrade.launcher.Launcher.startPro(Unknown Source)
    at com.etrade.launcher.Launcher$2.run(Unknown Source)
    at java.util.TimerThread.mainLoop(Timer.java:555)
    at java.util.TimerThread.run(Timer.java:505)

iMac 27″ 5K, macOS 13.5

Posted on Sep 15, 2023 7:50 AM

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Answer 1

Top-ranking reply

HWTech

Level 9

68,306 points

Sep 16, 2023 6:15 PM in response to samz777

Homebrew is known to sometimes cause problems with the $PATH variable especially on Apple Silicon Macs and Ventura. Maybe that is causing a problem, or the app is not able to pick up the Java installed by brew.

See this other forum post where a respected regular forum contributor mentioned a Java option for brew, plus a separate site which provides pre-packaged binary versions of Open Java...including a binary package for Apple Silicon Macs....just make sure you get the ARM or Apple Silicon Mac version so you have a native version:

"Unable to Load Jawa Runtime Environment"… - Apple Community

From that forum link, here is the link to download the Adoptium Temurin Java Run-time environment with pre-compiled binaries for macOS for both Intel & Apple Silicon Macs (aarch64 is for Apple Silicon Macs):

https://adoptium.net/temurin/releases/?package=jre&os=mac

Reply

Answer 2

ShannonM1

Community Specialist

Sep 16, 2023 8:26 AM in response to samz777

Hello samz777,

As this is related to E*TRADE, you'll do best to reach out to them directly for assistance. You can find contact information on their Contact Us | E*TRADE.

Thanks for using Apple Support Communities!

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Java error in macOS Ventura when launching Etrade Pro

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