"Mobile Data is Turned Off" popup

"Turn on mobile data or use Wi-Fi to access data."


Nothing is more frustrating about using an iPhone than this popup.


I have answered OK to this popup several THOUSAND times by now. Ten or twenty each day, multiplied by years of using iPhone -- not an overstatement.


Does it have a counter of some sort, such that by a second thousand the phone realizes: "oh, maybe my user already knows about the mobile data being off"?


Yes, I know it's off. I know where to turn it back on. I do not need "Settings" link to send me to the settings, it's right there in quick access menu without the need to go to settings at all. I do not need "OK" either, because it does nothing.


So this popup:


  • Appears all the time, for example when you are out of Wi-Fi range for a second.
  • Does not provide useful information, beyond educating a first time smartphone user about mobile data.
  • Does not give useful actions, because it's faster to turn mobile data on/off in the quick access menu anyway.
  • Does not go away even if Wi-Fi connection is restored, so you need to click it every time you walk from one room to another, even if Wi-Fi wasn't present for 5 seconds literally. Wow.


Do you have a usability team in Apple at all, do they flag you obvious usability issues? Come on Apple, you can do better than annoying useless popup!


Here is a solution for you: make it a bubble at the top, that will actually disappear once the phone finds the new Wi-Fi access point and the connection is back again.


Yes, I saw thread 251771969, where the response is "These notifications are actually part of the system notifications and cannot be disabled" and more education about Wi-Fi.


iPhone XS Max, iOS 16

Posted on Sep 16, 2023 12:35 AM

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10 replies

Sep 16, 2023 12:54 AM in response to Kotik_Obormotik

Here are some insights into why this message appears and why it might be designed this way.


  1. The primary purpose of this popup is to educate users, especially those who might be new to smartphones or iOS, about the current status of their mobile data connection. Apple aims to make its devices as user-friendly as possible, and for new users, knowing whether mobile data is enabled or not can be crucial to prevent unexpected data charges.
  2. Some users may want to control their mobile data usage strictly, so they prefer to use Wi-Fi whenever it's available. The popup serves as a reminder to users that they are using mobile data, which could incur additional costs, and encourages them to switch to Wi-Fi for data-intensive tasks.
  3. Apple often values consistency in user experience across its devices. This popup is consistent with the design philosophy of keeping users informed about their device's status and connectivity.
  4. Popups can be easier for some users to notice and understand compared to icons or status indicators. They can also be more noticeable, especially in situations where users may not be actively checking their device's status.


That said, it's clear that this popup can be annoying and redundant for users who are well aware of their data connection preferences. Apple does gather user feedback and often makes changes to its software based on user input, so it's possible that this issue may be addressed in future iOS updates. In the meantime, you might want to provide your feedback to Apple through the official channels (such as the Feedback app on your iPhone) to make them aware of your concerns.



Suggestions and Feedback for improvements --> Apple Inc says; "We read all feedback carefully, but we are unable to respond to each submission individually."

  1. Here is how for iPhone · Country or region* Select your country or region. · Feedback Type* Select feedback type. · Comments* Enter a comment.
  2. Feedback - iPhone - Apple


Sep 16, 2023 12:50 AM in response to Kotik_Obormotik

Kotik_Obormotik wrote:


Do you have a usability team in Apple at all, do they flag you obvious usability issues? Come on Apple, you can do better than annoying useless popup!


This is a user-to-user public forum.


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"Mobile Data is Turned Off" popup

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