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Locked phone purchased from reseller

I bought a phone from a reseller but it's locked... Can apple unlock it?

FireTVStick(Gen2),

Posted on Sep 16, 2023 9:42 AM

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Question marked as Top-ranking reply

Posted on Sep 16, 2023 9:45 AM

Who was this reseller? If by reseller, you mean a person, then no, Apple will NOT unlock the phone for you. Only the person who locked the phone can unlock it, unless you are in possession of the original purchase receipt, whcih shows the iPhone Serial Number on it.


So, if you bought the phone from a person, get them to unlock the phone. If you can't reach them, you've likely been scammed and possibly purchased a stolen iPhone. This would make the phone totally useless to you. Try to get your money back. And if you can't reach the person who locked the phone and can't get your money back, recycle the phone responsibly.


Read this --> The All Too Common SAD Reality of Buying … - Apple Community

3 replies
Question marked as Top-ranking reply

Sep 16, 2023 9:45 AM in response to Applelover8082u

Who was this reseller? If by reseller, you mean a person, then no, Apple will NOT unlock the phone for you. Only the person who locked the phone can unlock it, unless you are in possession of the original purchase receipt, whcih shows the iPhone Serial Number on it.


So, if you bought the phone from a person, get them to unlock the phone. If you can't reach them, you've likely been scammed and possibly purchased a stolen iPhone. This would make the phone totally useless to you. Try to get your money back. And if you can't reach the person who locked the phone and can't get your money back, recycle the phone responsibly.


Read this --> The All Too Common SAD Reality of Buying … - Apple Community

Locked phone purchased from reseller

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