Getting "Please complete this mandatory field." error on the Apple Store app for iPhone

When I try to add my Payment Method to make a purchase, it gives me this error message. I've tried re-typing everything twice and nothing seems to work. I've tried keying in my Credit Card details manually as well as using the camera. The only fields I've left blank are "Optional" (Company Name; Apt., Suite, Bldg.; Alternate Phone).

iPhone XS Max

Posted on Sep 16, 2023 10:01 AM

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Posted on Sep 16, 2023 10:05 AM

I managed to find a wonky fix.


There seems to be an error if you try to plug in a Gift Card before plugging in your Credit Card details. Once I toggled "OFF" the Gift Card and went back to the checkout, it suddenly liked my Credit Card as a payment method. I then went and toggled back "ON" the Gift Card and the App decided it liked both my Gift Card and my Credit Card.


Hope this helps someone out there.

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Question marked as Top-ranking reply

Sep 16, 2023 10:05 AM in response to tulrich

I managed to find a wonky fix.


There seems to be an error if you try to plug in a Gift Card before plugging in your Credit Card details. Once I toggled "OFF" the Gift Card and went back to the checkout, it suddenly liked my Credit Card as a payment method. I then went and toggled back "ON" the Gift Card and the App decided it liked both my Gift Card and my Credit Card.


Hope this helps someone out there.

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Getting "Please complete this mandatory field." error on the Apple Store app for iPhone

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