Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

A lot of my videos are missing on iCloud.com and the same 20 videos are taking their place

Hard to explain but I will try my best. I noticed a lot of my videos are missing from my phone and are not in my recently deleted. I wouldn't have deleted these. I came online to iCloud.com and it says I have over 3000+ videos, where my phone says I have 1000+. I click to see my videos but instead of all the videos coming up, the same 20 or so videos are repeating themselves.

MacBook Air 11″, macOS 10.15

Posted on Sep 16, 2023 5:42 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 16, 2024 6:08 AM

I realized that I am missing over 4000 videos from my phone and iCloud last night. Nothing is in my recently deleted nor hidden file. On my phone it says I only have 150 videos and on ICloud it says 550 but those are just the 150 duplicated over and over.


kinda freaking out right now

5 replies

Sep 17, 2023 12:55 PM in response to lkabrams1

Hello lkabrams1,


Thank you for reaching out to Apple Support Communities.


Let's check to see if your videos are hidden using these steps:


"Unhide your photos

If you hide photos and videos, you'll see them only in your Hidden album, so it might seem like they're missing. But you can unhide your photos and videos whenever you want. With iOS 14 and later, you can hide the Hidden album so it doesn't appear anywhere in the Photos app. So if you're missing photos or videos, make sure the Hidden album is turned on so you can see it.

If you use iCloud Photos, the photos that you hide on one device are hidden on your other devices too.


On your Mac

  1. Open Photos and in the menu bar, click View, then select Show Hidden Photo Album.
  2. In the sidebar, select Hidden.
  3. In macOS Ventura or later, use Touch ID or your login password to unlock your Hidden album.
  4. Select the photo or video that you want to unhide.
  5. Control-click the photo, then choose Unhide Photo. You can also choose Image > Unhide Photo from the menu bar, or press Command-L."


Additional details can be found here: If you're missing photos or videos in the Photos app


If the issue persists, can you provide a few more details? When did you first notice this? Are you running low on storage on iCloud or on your device? Also, have you seen any errors or alerts recently?


Cheers!


A lot of my videos are missing on iCloud.com and the same 20 videos are taking their place

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.