iPod Classic mounts then immediately dismounts

Hey Stephen Gerke,

Have you tried performing those actions to see if you have the same response in safe mode? After testing, go ahead and restart normally and test again because sometimes just starting in this mode and then restarting normally can resolve issues: How to use safe mode on your Mac.

Take care.

Hello Stephen Gerke,

We would start by testing out these related steps for a solution: iPod classic User Guide

If you connect iPod classic to your computer and nothing happens

* Make sure you have installed the latest iTunes software from www.apple.com/downloads.

* Try connecting to a different USB port on your computer.

* Note: A USB 2.0 or 3.0 port is required to connect iPod classic.

* iPod classic might need to be reset (see page 48).

* If you’re connecting iPod classic to a portable or laptop computer using the Apple Dock Connector to USB Cable, connect the computer to a power outlet before connecting iPod classic.

* Make sure you have the required computer and software. See If you want to double-check the system requirements on page 51.

* Check the cable connections. Unplug the cable at both ends and make sure no foreign objects are in the USB ports. Then plug the cable back in securely. Make sure the connectors on the cables are oriented correctly. They can be inserted only one way.

* Try restarting your computer.

* If none of the previous suggestions solves your problems, you might need to restore

* iPod classic software. See Updating and restoring iPod software on page 52.

Updating and restoring iPod software

You can use iTunes to update or restore iPod software. It’s recommended that you update

iPod classic to use the latest software. You can also restore the software, which puts iPod classic back to its original state.

* If you choose to update, the software is updated, but your settings and songs aren’t affected.

* If you choose to restore, all data is erased from iPod classic, including songs, videos, files, contacts, photos, calendar information, and any other data. All iPod classic settings are restored to their original state.

Update or restore iPod classic:

1. Make sure you have an Internet connection and have installed the latest version of iTunes from www.apple.com/downloads.

2. Connect iPod classic to your computer.

3. In iTunes, select iPod classic in the device list and click Summary.

The Version section tells you whether iPod classic is up to date or needs a newer version of the software.

4. Click Update to install the latest version of the software.

5. If necessary, click Restore to restore iPod classic to its original settings (this erases all data from iPod classic). Follow the onscreen instructions to complete the restore process.

Do you have access to a different computer? If so, does the same issue occur when you connect the iPod classic? In case the issue continues when connected to multiple computers, then it may be a hardware related issue with the iPod classic itself.

We hope this helps out.

Take care.

Thank you for the reply Stephen Gerke!

Since the issue persists, please contact Apple directly to investigate:

Get Support

Cheers!