Apple never received my trade in iPhone for my apple upgrade care program.

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Level 1

4 points

Apple never received my trade in iPhone for my apple upgrade care program.

I am stuck in the situation where I am supposed to have two iPhones and thus two loans on the AppleCare upgrade program. I traded in iPhone 13 in the kit Apple had sent me when I upgraded to iPhone 14 a year ago. Now they claim they never received it, no record. My communication emails with Apple at time I can not find. Meantime, I discovered that I have been making monthly payments for both devices for the past one year. I transferred my telephone number to the iPhone 14 from the iPhone 13.

I have made multiple calls to Apple and Citizenonelaon. Only outcome so far is that they will try to cancel my Apple care for the iPhone 13, but even for that it is pending and takes 5 days to resolve.

My question is that is there any department at Apple who could assist me in resolving the issue.

Apple TV 4K, tvOS 16

Posted on Sep 17, 2023 11:26 AM

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Answer 1

brbo

Level 8

38,635 points

Sep 17, 2023 7:53 PM in response to ssuzny

Re: Apple never received my trade in iPhone for my apple upgrade care program

Commiserations on the situation with your iPhone 13.

Am no expert, we are all Apple users, like yourself in this community:

Seems Shopping Help: Help - Apple may have some way of assisting / checking records etc.

Eg: details of purchasing, shipping, checking order status, returns, and more.

or

Find the serial number or IMEI on your iPhone, iPad, or iPod touch - Apple Support

Enter serial number(s) to check what info is available: Check Your Service and Support Coverage - Apple Support

And

As it seems your iPhone(s) are still under warranty:

One stop for technical support, Apple hardware service, and software support.

Call Apple Support at 1-800-APLCARE (or use the app)

AppleCare Products - Apple

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Apple never received my trade in iPhone for my apple upgrade care program.

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